Aisha Houmed Bourhan
Hopkins,MN
Summary
Communicative customer service professionals motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
9
9
years of professional experience
Work History
Customers Service Representative
Canteen One
700 N Fifth St Minneapolis Mn
02.2024 - Current
- Resolve customer inquiries via phone and email, ensuring prompt and accurate responses.
- Assist in training new team members on customer service protocols and systems.
- Implemented process improvements to enhance response times and customer satisfaction.
- Work with operations, sales, and field support teams to ensure seamless service delivery.
Direct Support Professional
Mary T Inc.
Crystal, MN
09.2020 - Current
- Devised and implemented behavioral management care plans for clients
- Encouraged clients' engagement in the community and supported their social goals
- Administered daily medications and helped clients plan out day-to-day activities
- Assisted clients with personal hygiene and dietary needs
Clinical Assistant
Health Partners
Minneapolis, MN
07.2023 - 01.2024
- Assisted healthcare professionals with patient intake and documentation processes.
- Coordinated appointment scheduling, ensuring efficient use of clinic resources.
- Managed electronic health records to maintain accuracy and confidentiality.
- Supported patient education initiatives by providing clear information on treatment plans.
- Documented patient visits in Electronic Medical Record system
- High call volume inbound/outbound calls
Cashier
McDonald's
Fargo, ND
12.2018 - 12.2019
- Effectively utilised resources such as a POS system to complete customers' transactions
- Ensured customers were aware of company's offerings and services
- Maintained a clean and safe work area for both customers and coworkers
Cashier
Family Fare
Fargo, ND
04.2017 - 12.2017
- Greeted customers and provided information on store merchandise when needed
- Tallied daily receipts and deposited funds in the appropriate manner
- Handled cash and credit card transactions on a daily basis
Education
High School Diploma - undefined
Davies High School
Fargo, ND05.2020
Skills
- Proficiency in Microsoft Office Word, Outlook and PowerPoint
- High-level proficiency in ADP workforce and data driven Therap T-Log
- Adept at POS systems and Transaction Information System
- Proficiency in smart tech and JD Edwards
Timeline
Customers Service Representative
Canteen One
02.2024 - Current
Clinical Assistant
Health Partners
07.2023 - 01.2024
Direct Support Professional
Mary T Inc.
09.2020 - Current
Cashier
McDonald's
12.2018 - 12.2019
Cashier
Family Fare
04.2017 - 12.2017
High School Diploma - undefined
Davies High School