Aisha Marshall
Silver Spring,MD
Summary
Motivated Event Manager bringing 30 years of experience delivering small to large-scale Corporate events on-time and within stringent budgets. Talented at identifying potential problems, promptly mitigating obstacles and actively resolving conflicts to ensure client satisfaction and positive attendee experience. Background managing occasions from small, private affairs to extremely large corporate conferences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Canopy By Hilton
Washington , DC
10.2022 - 08.2023
- Inspired and guided team members towards attaining common goals.
- Demonstrated proficiency in managing business inventory by effectively overseeing and monitoring usage to ensure goals were consistently met.
- Implemented efficient systems and procedures to streamline payroll operations.
- Applied understanding of coverage demands and unique employee abilities to generate effective team timetables.
- Oversaw essential budget implementations, performed employee reviews, organized training and scheduling for projects.
- Provided efficient solutions to customer complaints with a professional approach.
Facilities Operations Coordinator
Georgetown University
Washington , DC
05.2022 - 08.2022
- Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
- Oversaw vendor-provided building, janitorial, pest control and landscaping services.
- Directed the implementation of measures to ensure timely response, problem containment, and damage control in critical building situations.
- Ensured timely fulfillment of departmental requirements through close coordination with other teams.
Bartender
Intercontinental Hotels Group
Washington, DC
10.2017 - 12.2018
- Provided guidance and instruction to newly hired bartenders, equipping them with the skills necessary for efficient drink making and successful upselling.
- Utilized understanding of available menu options and beverage selection to skillfully make food suggestions as well as create and serve drinks.
- Ensured adherence to alcohol awareness procedures for guest safety and well-being.
- Sustained efficient inventory control through the completion of regular bar inventories and upkeep of daily requisition sheets.
Bartender
Marvin Restuarant
Washington, DC
05.2012 - 08.2018
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Balanced daily registers and generated sales reports for management.
- Collected and organized daily till totals and tips.
- Upsold customers from shelf to premium brands to help boost sales.
Assistant Manager
Wardman Wines
Washington , DC
11.2015 - 02.2017
- Supervised daily operations including scheduling shifts, assigning duties.
- Streamlined supply management by creating a user-friendly inventory tracking system.
- Arranged and facilitated onboarding workshops to acclimate new staff members to company culture.
- Managed customer service inquiries and complaints in a timely manner.
Education
High School Diploma -
Bell Senior High School
Washington06-1995
Skills
- Beverage Preparation
- Complex Problem-Solving
- Engaging personality
- Wine and liquor expertise
- Performance Improvement
- Service-oriented mindset
- ABC regulations
- Sales expertise
- Team training and development
Certification
- DC ABRA License - 5/26
Timeline
Assistant General Manager
Canopy By Hilton
10.2022 - 08.2023
Facilities Operations Coordinator
Georgetown University
05.2022 - 08.2022
Bartender
Intercontinental Hotels Group
10.2017 - 12.2018
Assistant Manager
Wardman Wines
11.2015 - 02.2017
Bartender
Marvin Restuarant
05.2012 - 08.2018
High School Diploma -
Bell Senior High School
- DC ABRA License - 5/26
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