Aisha Martinez

• Collected room deposits, fees, and payments. Handled financial transactions accurately, ensuring proper billing and payment processing.
• Welcomed each new arrival pleasantly and confirmed reservations and identification. Confirmed relevant guest information and payment methods to prevent fraud.
• Collaborated with housekeeping to maintain room readiness, enhancing guest comfort. Liaised with housekeeping staff to verify service and maintenance of hotel standards.
• Managed a high volume of calls, directing guests to appropriate departments and services. Taking room reservations, managing cancellations and changes, and providing accurate availability information.
• Maintained a clean and organized front desk area, creating a welcoming environment for guests.
• Oversaw and organized calendar to schedule reservations and monitor cancellations.
• Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
• Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
• Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
• Updated guest records with pertinent information to provide personalized service during their stay.
• Monitored security cameras to maintain safety and security of guests and hotel.
• Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
• Completed check-ins/ check-outs and directed guests to rooms and facilities. Welcoming guests upon arrival, verifying reservations, processing payments, assigning rooms, and issuing room keys.

The Correction Technician's role provides for the care, custody and monitoring of residents and establishes a safe environment for staff, visitors and clientele.

Basic Job responsibilities:

* Perform observed urinalysis on clients

* Basic Computer skills, writing reports and other documentation, answering phones, and transferring calls

* Facility and individual searches

* Phone verifications/monitoring of clients

* Interacting with clients and the public. Customer service skills a must.

* Miscellaneous tasks required to run a 24/7 facility.

• Customer service: Greet customers, assist them, and make them feel welcome
• Transaction processing: Operate the cash register and process customer transactions quickly and accurately o
• Payment handling: Accept cash, checks, credit, debit, and SNAP EBT
• Cash handling: Follow company policies for cash shortages and overages
• Restricted items: Understand and follow guidelines for restricted items like alcohol and tobacco
• Pricing discrepancies: Report any pricing discrepancies to the Scan Coordinator
• Safety: Identify unsafe conditions and notify management
• Equipment maintenance: Inspect equipment and report any issues
• Company values: Embody the company's core values, including respect, honesty, integrity, diversity, inclusion, and safety
• Responsible for accurate ring of proper PLU for sale items and/or accurate barcode scan.

Customer Service:

Actively greeting customers, assisting with their needs, answering questions, and resolving issues promptly.

Food Preparation:

Following Maverik's recipes to prepare food items like sandwiches, burritos, coffee, and other food options.

Food Display Management:

Maintaining clean and well-stocked food displays, rotating products to ensure freshness.

Inventory Management:

Stocking shelves with merchandise, including food and beverages.

Cash Register Operations:

Accurately operating the POS system to process transactions, handle cash, and credit cards.

Cleaning and Maintenance:

Maintaining the cleanliness of the store, including counters, floors, and restrooms.

Compliance:Adhering to all company policies and procedures, including food safety regulations and age verification for alcohol and tobacco sales.

Sales Promotion:Participating in promotional activities and suggestive selling to increase sales.

Teamwork:Collaborating with other team members to ensure smooth store operations.

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Collected payments and provided accurate change.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Worked closely with front-end staff to assist customers.
• Trained new team members in cash register operation, stock procedures and customer services.
• Processed sales transactions to prevent long customer wait times.
• Helped with purchases and signed customers up for rewards program.
• Discounted purchases by scanning and redeeming coupons.
• Verified customer age requirement for alcohol or tobacco purchases.
• Processed refunds for worn, damaged and broken merchandise.

• Stocked, rotated and faced products with attention to product quality and expiration dates.
• Rotated stock to maintain freshness.
• Greeted customers and offered to help locate produce items.
• Monitored work environment to maintain safety, cleanliness and organization.
• Opened boxes and stocked products in appropriate sections.
• Loaded, unloaded and moved heavy products using material loading equipment.
• Built displays and arranged department products to create attractive presentations, highlighting featured and seasonal items.
• Updated pricing and sales signs to promote merchandise.
• Checked delivered merchandise and order information to verify shipment accuracy.

• Reviewed work orders to check correctness of deliveries.
• Compared shipment contents with paperwork to support inventory accuracy and records management.
• Liaised with vendor representatives to rectify damages and shortages.
• Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
• Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
• Checked customer orders, labeling and documentation prior to shipment to avoid delays.
• Organized deliveries by sorting and stocking receivables

• Processed sales transactions to prevent long customer wait times.
• Delivered high-quality customer service through deep commitment to knowledge and performance.
• Supported office clerical functions using word processing and other software, email and office machines.
• Communicated with customers and employees to answer questions or explain information.
• Followed confidentiality rules to preserve data quality and reduce potential information compromise.
• Operated photocopiers and scanners, facsimile machines and personal computers.
• Communicated with customers, employees and vendors to answer questions and address complaints.
• Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.

• Answered and directed incoming calls using multi-line telephone system.
• Served visitors by greeting, welcoming and directing to appropriate personnel.
• Sorted incoming mail and directed to correct personnel each day.
• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
• Greeted customers, answered general questions and directed to appropriate locations.
• Monitored reception area to provide consistently safe, hazard-free environment for customers.
• Protected clients' rights by maintaining confidentiality of personal and financial information.
• Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.

• Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
• Satisfied customers with quick, accurate service under tight deadlines.
• Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
• Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries.
• Secured and stored items until customer pickup.
• Greeted customers and answered product or service questions.
• Completed pickup and shopping orders for customers within local area.
• Listened to customer needs to identify and recommend best products and services.
• Suggested comparable products to replace out-of-stock items.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

• Organized, tagged and displayed new products for customers.
• Provided customers with information about proper care of different flowers and plants.
• Reordered and restocked supplies such as ribbon and raffia.
• Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
• Processed sales transactions via cash register and telephone orders.
• Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
• Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
• Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
• Maintained portfolios of artistic work to demonstrate styles, interests and abilities.