Aisha Peele
Drexel Hill,PA
Summary
Organized individual multitask and liaise between patients, physicians and insurance companies. An astute Financial Counselor offering extensive healthcare insurance knowledge and proficiency in EPIC, word, sharepoint,outlook and excel.
Overview
23
23
years of professional experience
Work History
Registration Specialist
Penn Medicine, University of Pennsylvania Health System
Philadelphia, United States
02.2022 - Current
- Insurance verification
- Coordinating and managing a positive customer experience
- Guiding the patient through pre-encounter and pre-certification activities i.e
- Reservation process, financial counseling, insurance verification
- Providing on-going support for the ER as it relates to hospital based services
- Serving as the Managed Care liaison
- Performing accurate, efficient and timely scheduling of all reservations into the EPIC information systems Registration.
Financial Counselor
Children's Hospital of Philadelphia
Philadelphia, United States
01.2022 - Current
- Verify coverage & benefit information via electronic eligibility or by contacting payor and documenting relevant information in Epic
- Update patient registration as needed, specifically demographics and insurance information
- Educate and inform families of outstanding financial obligations if appropriate
- Electronically collect or facilitate payment of outstanding balances as needed
- Review diagnosis/procedure codes to ensure they are documented correctly and accurately reflect the clinical information and services to be performed
- Discuss and send pertinent medical history to complete the authorization process
- Stay abreast of changing third party payer criteria to aid in revenue capture as it relates to the hospital financial policy
- Coordinates denials, complete retrospective review as needed, and inform physician offices of denial.
Financial Services Representative
Penn Medicine, University of Pennsylvania Health System
Philadelphia, United States
05.2014 - 12.2022
- Verify patient's insurances and obtain insurance referrals when needed
- Obtain precertification for all chemotherapy/infusion therapy treatments
- Manage account, charge review, follow up, and claim edit work queues for multiple practice locations (work queues 174, 267, 274, 520, 554, 320)
- Perform insurance appeals and reconsiderations when necessary
- Work closely with physicians and nurses to ensure patient satisfaction
- Review insurance medical policies and guidelines
- Complete billing and coding for all office and chemo visits
- Perform Arrival and/or departure activities of patients
- Managing and handling patient calls and inquiries
- Coordinating patient appointments
- Reconcile receipts, balance daily batches.
Surgical Services Coordinator
Wills Eye Hospital
Philadelphia, United States
09.2018 - 02.2022
- Obtain signatures and authorization for surgery
- Contact patients for surgical appointment reminders
- Provides coverage for decrementing
- Assists with additional back office duties.
Call Center Representative
University of Pennsylvania
Philadelphia, United States
03.2005 - 05.2014
- Triage incoming telephone calls appropriately, provides coverage to all Divisions and sections of Dermatology
- Provides New patients with directions and Departmental information as needed
- Retrieves messages from auto attendant, and document them in EPIC to their appropriate physicians
- Creating, Maintaining Schedules and Templates
- Manages Bump List
- Registering and updating all Patients demographics and Insurance information
- Assists in training of all new staff.
Clerk
University of Pennsylvania
Philadelphia, United States
03.2005 - 05.2007
- Schedules and/or reschedules Patient appointments
- Coordinates surgical procedures with patients and physicians
- Answers and Screens telephone calls
- Reconcile payments and receipts daily
- Charge entry via IDX, Files Charts and sorts Mail
- Provide coverage for front desk/call center staff, assists in escorting patients to and from exam rooms.
Medical Records Coordinator
University of Pennsylvania
Philadelphia, United States
12.2000 - 03.2005
- File patient records
- Distribute and collect patient medical records daily
- Maintain files, Purges outdated charts, and accurately files X-rays and records
- Sorts and distributes encounter forms and daily schedules
- Utilize IDX and Tabquik
- Provide front desk coverage as needed.
Education
Certificate - Surgical Technology/Technologist
CHI Institute
01.2009
high school diploma -
Overbrook High School
01.1997
Skills
- Billing
- Call center
- EPIC
- Counseling
- Cpt
- Data entry
- Patient Scheduling
- Problem-Solving
- Medical Terminology
- Administrative Assistance
- Insurance Verification
- Patient Registration
- HIPAA Compliance
- Accuracy and Precision
- Interpersonal and Written Communication
- Records Management
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Registration Specialist
Penn Medicine, University of Pennsylvania Health System
02.2022 - Current
Financial Counselor
Children's Hospital of Philadelphia
01.2022 - Current
Surgical Services Coordinator
Wills Eye Hospital
09.2018 - 02.2022
Financial Services Representative
Penn Medicine, University of Pennsylvania Health System
05.2014 - 12.2022
Call Center Representative
University of Pennsylvania
03.2005 - 05.2014
Clerk
University of Pennsylvania
03.2005 - 05.2007
Medical Records Coordinator
University of Pennsylvania
12.2000 - 03.2005
Certificate - Surgical Technology/Technologist
CHI Institute
high school diploma -
Overbrook High School