Aisha Qureshi
Augusta,GA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server
Tbonz Steakhouse
Augusta, GA
02.2024 - Current
- Greeted guests and provided menu options.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Implemented feedback from customers to improve service quality and menu offerings.
- Prepared checks, itemizing total meal costs and taxes.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Server
Buffalo Wild Wings
Augusta, Georgia
05.2023 - 09.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Provided exceptional service to high volume of daily customers.
Cashier
Walgreens
Johns Creek, Georgia
01.2021 - 12.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Discounted purchases by scanning and redeeming coupons.
- Verified customer age requirement for alcohol or tobacco purchases.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
Education
Bachelor of Science - Psychology
Augusta University
Augusta, GA05-2025
High School Diploma -
Northview Highschool
Duluth, GA05-2020
Skills
- Hostess support
- Table resetting
- Food Delivery
- Daily specials memorization
- Guest Engagement
- Team member support
- Supply Restocking
- Price memorization
- Guest Seating
- Hospitality service expertise
- Cash Handling
- Wine pairing knowledge
- Menu presentation
- Sales Techniques
- Exceptional customer service
- Table setting arrangements
- Order Accuracy
- Menu item recommendation
- Allergy awareness
- Dining crew workflow optimization
- Food station setup
- Regulatory Compliance
- Item promotion
- Table setting knowledge
- Wine service
- Relationship Management
- Suggestive Selling
- Dining customer service
- Professional Appearance
- Menu knowledge
- Positive and professional
- Quality Control
- Food safety practices
- Dish preparation
- Performance Improvement
- Strong Work Ethic
- High-volume dining
- Guest Relations Management
- Effective customer upselling
- Calm Demeanor
- Dining area maintenance
- Liquor, wine, and food service
- Take-out service
- Check payment processing
- Food safety understanding
- Food spoilage prevention
- Ordering Procedures
- Bill computation
- Server training
- Front-of-house display creation
- Food safety oversight
- Service prioritization
- Point of sale system
- Food Running
- Safe Food Handling
- Food inspection
- Beverage Preparation
- Table Setting
- Order delivery practices
- Table Bussing
Timeline
Server
Tbonz Steakhouse
02.2024 - Current
Server
Buffalo Wild Wings
05.2023 - 09.2024
Cashier
Walgreens
01.2021 - 12.2023
Bachelor of Science - Psychology
Augusta University
High School Diploma -
Northview Highschool