AISHA ROBINSON
Fort Washington,MD
Summary
Results-oriented Claims, Billing, and Member Services Professional with over 7 years of experience in remote and hybrid environments across Insurance, Utilities, and Healthcare sectors. Expertise in Claim Analysis, Payment Reconciliation, and Escalation Resolution, enhancing service accuracy and customer satisfaction. Committed to streamlining processes and ensuring compliance through effective cross-department collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Billing Specialist
Washington Gas
05.2018 - Current
- Enhanced billing accuracy by reducing payment errors through refined verification processes.
- Achieved a 19% increase in timely billing through automated scheduling improvements.
- Compiled monthly reports on billing cycle performance and account audits for management.
- Facilitated upgrades to customer management systems and billing platform integrations.
- Acted as point-of-contact for resolving technical issues with billing software.
- Collaborated with teams to resolve customer disputes and meter discrepancies.
Security Dispatcher (Overnight)
Erickson Living
04.2019 - 06.2025
- Track all pertinent information during your shift, and initiate the first level of the incident report for Security and Emergency Services Officer completion
- Monitor the Emergency Call System for independent living
- Track the status of residents involved in emergency situations
- Monitor Fire Alarm System
- Dispatch ambulance, private ambulances, or 911 as needed
Member Service Representative (Remote)
Patient Network Access Foundation
08.2017 - 04.2018
- Enhanced patient funding navigation through high-touch virtual assistance.
- Streamlined service continuity by collaborating with caseworkers and health partners.
- Identified discrepancies in member profiles by monitoring benefit eligibility systems.
- Achieved 94% closure efficiency for support tickets and incoming requests.
- Ensured precision in handling sensitive medical records and financial documentation.
- Recognized for professionalism and empathy during difficult patient interactions.
Education
Master of Science - Forensic Accounting
Southern New Hampshire University
03.2025
Bachelor of Science - Accounting
University of Phoenix
08.2023
Bachelor of Science - Business Management
Central State University
05.2023
Skills
- Claims Review
- Billing & Reconciliation
- Member Support
- Escalation Resolution
- Compliance Monitoring
- Case Documentation
- Patient Interaction
- Call Center Operations
- Remote Systems Navigation
- Service Metrics Reporting
- CRM Platforms
- Data Entry Accuracy
- Team Collaboration
- Confidential Records Management
- Account Auditing
- Workflow Streamlining
Certification
- Certified Claims Specialist
- Medical Billing and Coding
- Introduction to Data Analytics
- Procurement Basics
- Procurement & Sourcing Introduction
- Bookkeeping Basics
- Foundations of Cybersecurity
Timeline
Security Dispatcher (Overnight)
Erickson Living
04.2019 - 06.2025
Billing Specialist
Washington Gas
05.2018 - Current
Member Service Representative (Remote)
Patient Network Access Foundation
08.2017 - 04.2018
Bachelor of Science - Accounting
University of Phoenix
Bachelor of Science - Business Management
Central State University
Master of Science - Forensic Accounting
Southern New Hampshire University