Well-qualified customer service manager familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
20
20
years of professional experience
Work History
Brand Ambassador
Chanel
Las Vegas, NV
01.2019 - Current
Increase brand awareness through event marketing, demonstrations, sales and brand promotion.
Communicate product information with confidence and educate consumers about company.
Engage and educate customers to deliver amazing shopping experience.
Show understanding of customer's personal style and preferences when offering product advice.
Business Manager
Nordstrom
Las Vegas, NV
03.2009 - 02.2016
Communicated with customers and vendors positively with particular attention to problem resolution.
Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
Implemented strategies for office operations, correspondence management, schedule coordination and recordkeeping.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Assistant Department Manager
Nordstrom
Redondo Beach, CA
09.1999 - 01.2009
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Ordered inventory and reported discrepancies to control costs and maintain inventory levels.