Job Search Status
Open to workDesired start date: Flexible
Desired Job Title
OPERATIONS MANAGEROPERATIONS MANAGEROPERATIONS MANAGERWork Type
Full TimePart TimeLocation Preference
RemoteHybridLocation: Houston, TX
Open to relocation: No
Open To Work
Aishia Pinkney
Houston
Work Preference
Summary
Accomplished operations manager with expertise in strategic planning and revenue cycle optimization. Proven success in leading high-performing teams, implementing data-driven decisions, and maintaining compliance, resulting in improved operational efficiency and enhanced patient satisfaction.
Overview
11
11
years of professional experience
Work History
DENTAL REVENUE CYCLE MANAGER
Visualutions, Inc.
09.2023 - 11.2025
- Achieved reduction of overall accounts receivable to under 40 days by implementing targeted process improvements.
- Developed reports on key metrics, including days in accounts receivable and denial rate, to provide insights for decision-making.
- Analyzed billing cycle data and reported findings to management, supporting strategic improvements in revenue cycle processes.
- Prepared monthly budget forecasts and monitored expenses related to the revenue cycle operations.
- Facilitated virtual meetings with regional and global teams to uphold quality standards and ensure operational alignment.
OPERATIONS MANAGER
Smile Brands, Inc.
Houston
08.2020 - 09.2023
- Ensured operational standards and performance excellence across multiple offices and specialty teams, facilitating smooth daily workflows aligned with organizational goals.
- Monitored health regulation compliance and adherence to company policies across all locations.
- Managed inventory and procurement processes to maintain supplies.
OPERATIONS MANAGER
DentalOne Partners
Houston
07.2017 - 08.2020
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Directed operations staff, providing guidance and training to achieve company objectives.
- Resolved customer complaints promptly, enhancing overall customer satisfaction.
OPERATIONS MANAGER
Smile Brands Inc.
Houston
02.2015 - 07.2017
- Managed daily operations to enhance service delivery efficiency across dental practices.
- Oversaw inventory management and procurement processes to ensure availability of necessary supplies.
- Directed operations staff by providing guidance, training, and support to achieve company objectives.
Education
Bachelor of Arts -
Strayer University
05-2027
Skills
- Revenue cycle management
- Revenue cycle optimization
- Compliance management
- P&L management
- Budget monitoring
- Strategic planning
- Team leadership
- Time management
- Customer experience
- Conflict resolution
- Adaptability
Accomplishments
- Doubled profit margins (12% - 25%) by implementing revenue optimization strategies, cost controls, and payroll efficiencies.
- Increased collections to 90 - 95% and reduced AR to under 40 days through denial management programs, standardized workflows, KPI driven controls, and targeted team coaching.
- Reduced bad debt from 15% to 6% and drove 35% year over year revenue growth via process improvements and focused financial counseling initiatives.
- Built high performing teams.
- Promoted 5 employees into management and advanced 3 Patient Coordinators to Financial Counselors, through structured coaching and career path planning.
- Launched cross functional initiatives that improved patient experience, ensured HIPAA/OSHA compliance, and sustained revenue performance.
Websites
Timeline
DENTAL REVENUE CYCLE MANAGER
Visualutions, Inc.
09.2023 - 11.2025
OPERATIONS MANAGER
Smile Brands, Inc.
08.2020 - 09.2023
OPERATIONS MANAGER
DentalOne Partners
07.2017 - 08.2020
OPERATIONS MANAGER
Smile Brands Inc.
02.2015 - 07.2017
Bachelor of Arts -
Strayer University