Aishiona Badger
Macon,ga
Summary
Adaptable and reliable professional with experience in delivery and customer service. Proven ability to resolve customer inquiries and manage deliveries efficiently, leading to increased satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Amazon
Macon, GA
10.2024 - 11.2025
- Delivered packages efficiently to designated locations while adhering to safety protocols.
- Navigated routes using GPS technology to optimize delivery times and reduce fuel consumption.
- Maintained accurate records of deliveries, ensuring timely updates in tracking systems.
- Communicated effectively with customers regarding delivery status and resolved issues promptly.
- Inspected delivery vehicle daily for maintenance needs, ensuring operational readiness and safety compliance.
- Delivered packages to customer doorsteps and business offices.
Customer Service Representative
Alorica
Remote
01.2023 - 03.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions using CRM software to enhance service quality.
- Identified opportunities for service improvements, contributing to enhanced customer satisfaction levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Medical Assistant
First Choice Primary Care
Macon, Ga
07.2021 - 06.2022
- Assisted in patient intake and scheduling, ensuring efficient workflow within the practice.
- Prepared examination rooms and maintained cleanliness, promoting a safe environment for patients.
- Monitored inventory levels of medical supplies, implementing timely ordering processes to avoid shortages.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Managed electronic health records, accurately documenting patient information and treatment plans.
Customer Service Representative
Walmart
Macon, Ga
01.2019 - 04.2021
- Collaborated with cross-functional teams to streamline processes, improving response times for customer issues.
- Delivered consistent support during peak periods, adapting quickly to changing workload demands and priorities.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Howard High School
Macon, GASkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Problem-solving
- Time management skills
- Loading and unloading
- GPS and route planning
- Stocking and inventory
- Dispatch communication
- Payment collection
Timeline
Delivery Driver
Amazon
10.2024 - 11.2025
Customer Service Representative
Alorica
01.2023 - 03.2024
Medical Assistant
First Choice Primary Care
07.2021 - 06.2022
Customer Service Representative
Walmart
01.2019 - 04.2021
High School Diploma -
Howard High School