Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aishla Marthone

The Bronx

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

TTEC
01.2024 - Current
  • Handle high-volume inbound and outbound calls while delivering exceptional customer service.
  • Resolve inquiries, complaints, and service issues with accuracy and professionalism.
  • Conduct research to ensure timely and effective solutions with a focus on first-call resolution.
  • NY Tolling

Customer Service Representative

E-ZPass
06.2023 - 07.2023
  • Managed high call volumes and addressed customer needs through effective problem-solving.
  • Provided clear information on products and services while resolving customer and vendor issues.

Receptionist

Delaware Dentistry
01.2020 - 12.2022
  • Greeted patients, scheduled appointments, and maintained accurate insurance records.
  • Supported daily office operations to ensure efficient workflow and positive patient experiences.

Front-End Customer Service Associate

Duane Reade
05.2019 - 06.2020
  • Delivered friendly customer service, processed transactions, and resolved customer concerns.
  • Maintained organized, clean sales floor and stocked merchandise.

Education

Diploma -

Independence High School

Skills

  • Customer Service
  • Call Center Operations
  • Conflict Resolution
  • Problem Solving
  • Communication
  • Multitasking
  • Time Management
  • Data Entry

Timeline

Customer Service Representative

TTEC
01.2024 - Current

Customer Service Representative

E-ZPass
06.2023 - 07.2023

Receptionist

Delaware Dentistry
01.2020 - 12.2022

Front-End Customer Service Associate

Duane Reade
05.2019 - 06.2020

Diploma -

Independence High School
Aishla Marthone