Kusuma Praveen
Bellevue
Summary
Detail-oriented Jewelry Associate skilled in customer service, sales, and communication. Experienced in jewelry selection assistance, transaction management, and product display maintenance. Knowledgeable in Good Manufacturing Practices (GMP) and ISO certifications, ensuring product quality and safety. Efficiently manages responsibilities and collaborates with teams to enhance customer experiences.
Overview
15
15
years of professional experience
Work History
Sales Associate and Customer Representative
Fredmeyer Jewelers
2022.10 - Current
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty
- Excellent customer focus
- Sales presentations
- Pursued team objectives with a goal-oriented approach, contributing to overall team success
- Managed daily tasks efficiently, ensuring smooth operations and service consistency
- Utilized analytical skills to assess data and inform decisions
Quality Assurance Executive
Vista Processed Foods Pvt Ltd
2012.10 - 2013.12
- Conducted training sessions for employees on quality assurance and good manufacturing practices to enhance compliance and operational standards.
- Implemented GHP, GMP, and SOP across the plant to ensure consistent quality and safety compliance.
- Proper control and segregation of nonconforming products from conforming products.
- Analyze weight variation of finished products by online monitoring. Weight balance calibration through standard weight.
- Design and Development of Check sheets, Process Flow Charts, Process Control & Parameters sheets for all operations.
- Developed products and conducted sensory evaluations.
- Managed inventory of raw materials, packaging materials, and finished goods to maintain supply chain efficiency.
- OSI Group – An ISO 22000, ISO I4001:2004, McDonald’s SQMS Certified Company
Quality Assurance Executive
Aluka Foods Pvt Ltd
2011.05 - 2012.05
- Inspected and analyzed incoming raw materials and finished products through physical and chemical methods to ensure compliance with quality standards.
- Controlled and maintained product quality throughout processing stages to consistently meet customer requirements.
- Managed online quality operations, ensuring production targets were met on schedule.
- Proper implementation of Good Hygiene and sanitation, maintaining good manufacturing practices throughout the plant.
- Calibration of weighing Instruments and maintaining of technical parameters at various stages of processing.
- Timely updates concerning all records and verifying as comparing with documented quality plan.
- Prepared packing lists and conducted pre-shipment inspections.
- Executed additional quality tasks directed by management.
Education
M.Sc. - Biochemistry
SV University
Tirupati, India2010-01
B.Sc. - Microbiology
SV University
Tirupati, India2008-01
Skills
- Customer relationship management
- Sales presentations
- Upselling and cross selling
- Point of sale
- Sales forecasting
- Product knowledge
- Market research
- Data analysis
- Performance metrics
- Time management
- Problem solving
- Team collaboration
- Active listening
- Cash management
- Goal orientation
Personal Information
Marital Status: Married
Languages
English
Full Professional
Telugu
Native/ Bilingual
Hindi
Professional
Timeline
Sales Associate and Customer Representative
Fredmeyer Jewelers
2022.10 - Current
Quality Assurance Executive
Vista Processed Foods Pvt Ltd
2012.10 - 2013.12
Quality Assurance Executive
Aluka Foods Pvt Ltd
2011.05 - 2012.05
M.Sc. - Biochemistry
SV University
B.Sc. - Microbiology
SV University