Aissa Abdou-Tiemogo
5209 Winding Way,PA
Summary
Accomplished in enhancing patient satisfaction and safety at Penn State Hershey Medical Center, I excel in compassionate care and behavioral observation. Skilled in maintaining cleanliness and supporting clinical staff, my proactive approach significantly reduced patient fall risks. Demonstrating healthcare ethics, I've also improved therapy outcomes by assisting with rehabilitative interventions and fostering positive patient interactions.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Safety Companion
Penn State Hershey Medical Center
07.2010 - Current
- Improved patient satisfaction by providing compassionate care and addressing individual needs.
- Promoted infection control practices by maintaining cleanliness standards in the patient''s environment and adhering to hand hygiene protocols.
- Supported clinical staff in maintaining a safe environment, promptly reporting any potential hazards or concerns.
- Reduced risk of falls for patients through consistent monitoring and assistance with mobility tasks.
Rehabilitation Assistant
Penn State Health Rehabilitation
07.2011 - 05.2016
- Maintained a safe and clean therapy environment by adhering to infection control protocols and equipment maintenance standards.
- Assisted with the administration of therapeutic interventions, contributing to improved patient wellbeing.
- Fostered a positive and supportive atmosphere, encouraging patients to ask questions and express concerns about their rehabilitation process.
- Ensured continuity of care by maintaining clear communication channels with therapists, physicians, and other healthcare providers.
- Supported therapists in conducting group therapy sessions, fostering social interaction among patients as part of their recovery process.
- Provided support to patients during physical therapy sessions, enabling increased mobility and functionality.
Patient Care Technician
Holy Spirit Hospital
11.2008 - 11.2011
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Clerical Aide
Proctor & Gamble
05.2004 - 06.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
Office Assistant
Jacobi Hospital
02.1999 - 08.2001
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
Bachelor of Science - Health Administration
Columbia Southern University
Orange Beach, ALAssociate of Science - Computer And Information Systems Security
Bronx Community College of The City University of New York
The Bronx, NY06.2000
Skills
Behavioral observation
Compassionate Care
Patient Monitoring
Healthcare ethics
Certification
- First Aid Certification – American Red Cross or American Heart Association.
- Certified Patient Care Technician/Assistant (CPCT/A) - National Healthcareer Association.
Languages
French
Native or Bilingual
Timeline
Rehabilitation Assistant
Penn State Health Rehabilitation
07.2011 - 05.2016
Patient Safety Companion
Penn State Hershey Medical Center
07.2010 - Current
Patient Care Technician
Holy Spirit Hospital
11.2008 - 11.2011
Clerical Aide
Proctor & Gamble
05.2004 - 06.2006
Office Assistant
Jacobi Hospital
02.1999 - 08.2001
Bachelor of Science - Health Administration
Columbia Southern University
Associate of Science - Computer And Information Systems Security
Bronx Community College of The City University of New York