Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Aissa Bah

West Des Moines

Summary

Knowledgeable and dynamic Jewelry sales associate with solid background in providing personalized jewelry consultations and maintaining high client satisfaction. Successfully advised clients on jewelry selections, leading to increased sales, repeat business and proven track of sales goals achievement. Demonstrated ability in building customer relationships and utilizing product knowledge to enhance each client's experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Jewelry Consultant/Key Holder

Kay Jewelers
06.2023 - Current
  • DCA and GSI certified in diamond essentials and jewelry product knowledge; utilized both gemological training to provide expert guidance to guests.
  • Provided personally curated customer service by assisting guests in the selection of jewelry pieces based on their lifestyle, preferences, style and budget
  • Achieved monthly sales targets consistently by effectively upselling complementary products and applying product knowledge resulting in over $400,000 in personal sale within first fiscal year.
  • Proactively increased customer appointments through personalized out reach and follow-ups.
  • Built strong relationships with clients through effective communication, ensuring repeat customer satisfaction and referrals
  • Provided managerial support and performed inventory management tasks including receiving new shipments, conducting regular stock checks, and updating product pricing


  • Provided interpretation to clients of different backgrounds who spoke different languages by breaking language barriers, ensuring excellent communication between staff and guests.
  • Resolved customer complaints or concerns promptly listening attentively, empathizing with the guest issues.
  • ensured clean and neat environment in workplace
  • fostered supportive work environment by training new members, sharing best practices and team selling.

Exchange Student Mentor

Kennedy-Lugar Youth Exchange and Study (YES) Program
08.2022 - 08.2024
  • Supported and guided exchange students during their time in a new country and educational institution
  • Provided assistance, mentorship, and practical advice to help them adapt to their new surroundings, navigate cultural differences, and make the most of their exchange experience
  • Facilitated orientation programs specially tailored for exchange students
  • Assisted exchange students in improving their cross-cultural communication skills.

Front Desk Receptionist

Hotel Lurio
09.2019 - 11.2021
  • Responsible for guest check-ins and check-outs, ensuring smooth and efficient processes for all guests.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed reservations by coordinating room availability and ensuring accuracy in bookings based on guests needs.
  • Delivered exceptional guest experiences by offering personalized touristic recommendations, increasing customer satisfaction.
  • Provided professional and friendly assistance to guests, addressing their needs and concerns.
  • Maintained the reception area, ensuring a clean, organized, and welcoming environment for all guests.

Education

Associate of Science - Pre-medicine

Des Moines Area Community College
Des Moines, IA
05.2025

High school diploma - undefined

Waukee Senior High School
05.2020

Skills

  • Merchandise presentation
  • Sales target achievement
  • jewelry customization
  • Cash handling
  • Computer skills
  • Exceptional customer service
  • Multilingual
  • teamwork
  • Building and maintaining customer relationships
  • jewelry and diamond product knowledge
  • Adaptability and fast learning
  • Interpersonal skills
  • Problem solving

Certification

  • DCA certified- Diamond Essentials
  • GSI certtified- Jewelry Product Knowledge

Languages

French
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
Swahili
Limited Working
English
Native or Bilingual

Timeline

Jewelry Consultant/Key Holder

Kay Jewelers
06.2023 - Current

Exchange Student Mentor

Kennedy-Lugar Youth Exchange and Study (YES) Program
08.2022 - 08.2024

Front Desk Receptionist

Hotel Lurio
09.2019 - 11.2021

High school diploma - undefined

Waukee Senior High School

Associate of Science - Pre-medicine

Des Moines Area Community College

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