Aissatou Diouf
Columbus,OH
Summary
Multilingual Customer Service Professional experienced in resolving diverse client issues and enhancing caller comfort. Delivered effective administrative support, customer service consulting, and data entry while managing scheduling, record keeping, and client communications. Leveraged Salesforce for case management and utilized Dynamics 365 and Microsoft Teams for organization.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Independent Client Support & Services
Fiverr/Upwork
01.2024 - Current
- Delivered administrative support, customer service consulting, and data entry for individual clients on a project basis, ensuring timely and organized project execution. Coordinated scheduling, record keeping, and client communications to enhance client engagement and project flow.
- Performed tasks remotely
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Bilingual Customer Service Representative
Connexus Resource Group
11.2023 - 12.2024
- Managed call handling and case management through Salesforce to ensure timely resolution of customer inquiries while tracking performance metrics in Verint.
- Utilized Dynamics 365 for workflow tracking and organized daily tasks with Microsoft Teams and Outlook to streamline operations.
- Proficient in HR and workforce management platforms, including Paycom and UKG.
Wal-Mart Associate
Sam's Club
, Ohio
10.2021 - 05.2022
- Managed Walmart stock and data entry, partnering with store managers to recommend operational improvements that enhanced inventory accuracy.
- Oversaw stock management to maintain accurate inventory levels. Executed precise data entry to maintain reliable inventory information.
- Partnered with store managers to enhance operational efficiency. to propose process improvements.
Biligual French / English Customer Service Representative
Grupo Noa International
01.2016 - 06.2019
- Managed inbound customer calls for Grupo Noa International clients.
- Specialized in customer retention and upselling while providing warm, professional support across every interaction.
- Handled inbound customer calls for Grupo Noa International clients, providing assistance and resolving inquiries.
- Clarified and resolved billing questions according to company service policies to maintain customer satisfaction.
- Regularly updated customer records in CRM systems to facilitate effective communication and service delivery.
Bilingual french and english customer service
La chouette boutique
, Canada
06.2017 - 06.2018
- Assisted customers through chat to address concerns
- Executed daily operational tasks to ensure workflow efficiency.
- Proposed innovative ideas and solutions that improved team collaboration and customer service outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Bilingual Customer Service Representative
Orange mobile
Mantes-la-Jolie
12.2011 - 12.2013
- Facilitated live chat interactions to provide timely customer assistance
- Handled phone inquiries, guiding customers through account changes
- Delivered tailored assistance to clients, addressing specific needs
- Engaged with customers face-to-face to address inquiries and concerns
Bilingual Customer Service Representative
Orange mobile
Mantes-la-Jolie (78)
12.2011 - 12.2013
- Provided real-time support to customers using live chat
- Answered phone and assisted customers and clients with changes
- Answered phone and assisted customers with account changes and inquiries
- Helped customers directly with inquiries and service requests
Bilingual Customer Service Representative
Orange mobile
Mantes-la-Jolie (78)
12.2011 - 12.2013
- Delivered tailored support to clients, ensuring satisfaction and problem resolution
- Helped customers face-to-face with their inquiries and needs
- Answered phone calls and guided customers through account changes
- Assisted customers with inquiries face-to-face with their inquiries and needs
Education
College Degree - Finance
University cheikh anta diop (ucad)
DakarHigh school diploma -
High school maurice delafosse (dakar )
Dakar, senegalPersonal Information
- Title: Bilingual Customer service representative, french/ english.
- Driving License: Driver's License
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
Skills
- Salesforce case management
- Dynamics 365 tracking
- Verint reporting
- CRM management
- Customer service
- Product support
- Data entry
- Microsoft
- Multitasking
- Live chat
- Call center experience
- Email marketing
- Social media management
- Marketing
- Computer skills
- Active listening
- Communication skills
- Issue escalation
Certification
Driver's License, March 2025 to March 2029
Languages
Spanish - Beginner, English - Fluent, Bilingual, French - Fluent
Timeline
Independent Client Support & Services
Fiverr/Upwork
01.2024 - Current
Bilingual Customer Service Representative
Connexus Resource Group
11.2023 - 12.2024
Wal-Mart Associate
Sam's Club
10.2021 - 05.2022
Bilingual french and english customer service
La chouette boutique
06.2017 - 06.2018
Biligual French / English Customer Service Representative
Grupo Noa International
01.2016 - 06.2019
Bilingual Customer Service Representative
Orange mobile
12.2011 - 12.2013
Bilingual Customer Service Representative
Orange mobile
12.2011 - 12.2013
Bilingual Customer Service Representative
Orange mobile
12.2011 - 12.2013
College Degree - Finance
University cheikh anta diop (ucad)
High school diploma -
High school maurice delafosse (dakar )