Aitana Gonzales
Wheat Ridge,CO
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
14
14
years of professional experience
Work History
Centralized Admin Assistant
Wellpower
Denver, CO
11.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff, greeting visitors and checking in the people we serve.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent communication.
- Obtained Training on Mental Health First Aid and became a Certified Mental Health First-Aider.
- Obtained training for CPI (Nonviolent Crisis Intervention).
- Scheduled appointments for Therapy, Primary Care, and Psychiatry.
CASA Volunteer
CASA Volunteers
Golden, CO
05.2018 - Current
- I have worked as a CASA Volunteer for over 6 years, and engage in changing the lives of children and parents.
- A CASA is a Court Appointed Special Advocate for abused and neglected children.
- I have the opportunity to engage and be a support to parents who are trying to navigate the court system, recover and keep their children out of the system.
- I also am a voice for the child, advocating for their needs through the entirety of the case.
Real Estate Agent
Avenues Unlimited
Denver, CO
05.2018 - Current
- I have worked as a Realtor for 6 years and have enjoyed the different markets.
- I have loved helping people buy, sell and invest in Real Estate.
- I communicate well, I have integrity and help people with their real estate needs.
Server
Rossis Italian Eatery
Wheat Ridge, CO
08.2023 - 03.2024
- I worked as a server and helped customers at the restaurant.
- I answered the phone and engaged with customers to give them the best dining experience.
CHR Gives Committee Member
CHR Gives
Littleton, CO
02.2020 - 11.2022
- I was on the Colorado Home Realty gives committee.
- I was apart of creating the plans on giving back to agents, clients and the community.
- We hosted an annual backpack drive, food drive and coat drive.
- We participated in Community Makeover events around Denver.
Younglife Leader
Younglife
Arvada, CO
06.2016 - 06.2018
- I volunteered as a Younglife Leader for 2 years and enjoyed being a support to high school students.
- I walked alongside other leaders and helped kids navigate through their high school journey.
Assistant
Real Estate Assistant
Denver, CO
09.2016 - 05.2018
- I worked as a real estate assistant, I would engage with clients, answer the phone, create marketing pieces, attended listing and buyer presentations.
- I completed other tasks that were assigned to me to help the Real Estate Agent I worked for.
Office Assistant
Police Department Admin
Lakeside, CO
10.2016 - 01.2018
- I worked as an Office Assistant and intern at Lakeside Police Department.
- I went on many ride alongs, answered the phone, took reports, input summons and worked along side police officers to learn the ropes in the PD.
Sales Associate
TJ Maxx
Grand Junction, CO
07.2015 - 06.2016
- I worked in many roles at TJ Maxx, but ended up loving and being a front end associate.
- I worked as at the register, and helped stock shelves in different departments.
Lead/ Sales Associate
Colorado Tan
Arvada, CO
01.2012 - 05.2015
- My responsibility was to sign people up for tanning memberships, keep the salon clean, customer service, sales and communications.
Education
High School -
Pomona High School
Arvada, CO05.2015
Skills
- Customer service
- Communication skills
- Time management
- Documentation review
- Microsoft word
- Leadership
- Active Listening
- Advocacy
- Ethical and Professional Standards
- Microsoft excel
- Computer literacy
- Office administration
- Administrative support
- Microsoft Word
- Computer skills
- Microsoft outlook
- Customer and client relations
- Customer relations
- Critical thinking
- Strong problem solver
- Scheduling
- Microsoft Office Suite
- Professional communication
- Scheduling and calendar management
- Dedicated team player
- Verbal communication
- Appointment scheduling
- Professional and mature
- Relationship building
- Resourceful
Timeline
Centralized Admin Assistant
Wellpower
11.2024 - Current
Server
Rossis Italian Eatery
08.2023 - 03.2024
CHR Gives Committee Member
CHR Gives
02.2020 - 11.2022
CASA Volunteer
CASA Volunteers
05.2018 - Current
Real Estate Agent
Avenues Unlimited
05.2018 - Current
Office Assistant
Police Department Admin
10.2016 - 01.2018
Assistant
Real Estate Assistant
09.2016 - 05.2018
Younglife Leader
Younglife
06.2016 - 06.2018
Sales Associate
TJ Maxx
07.2015 - 06.2016
Lead/ Sales Associate
Colorado Tan
01.2012 - 05.2015
High School -
Pomona High School