Andrea Suares Guadagno
Cambridge Management Services
St. Cloud,FL
2
Languages
8
years of professional experience
Dedicated professional with strong customer service skills, experienced in enhancing customer satisfaction and streamlining operations. Proven ability to coordinate team efforts and manage administrative tasks efficiently.
Work History
Centralized Assistant Manager
2 Years 3 Months- Support daily operations for two residential communities.
- Collaborated with management on strategic planning initiatives to drive organizational goals.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coordinated team schedules to ensure optimal coverage and resource allocation.
- Assist with leasing, monthly renewals, move-ins, and move-outs.
- Process rent collections, resident accounts, property records, invoices.
- Prepare monthly reports for accounting, regional managers, property owners, and other company departments.
- Create accurate, comprehensive lease documents tailored to property and tenant requirements.
Leasing and Marketing Manager
2 Years 3 Months- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Conducted market research to identify new opportunities and target markets.
- Handling negotiations with potential tenants, including lease terms, rental rates, and security deposit.
- Monitoring local real estate market trends and competitors to adjust marketing strategies and pricing accordingly.
- Completing tenant screening, reviewing rental applications, conducting background checks.
- Overseeing the leasing process, including lease signings, renewals, and lease terminations, while ensuring compliance with legal and regulatory requirements.
Leasing Consultant
2 Years 1 Month- Assisted prospective tenants with property tours and leasing inquiries, enhancing customer engagement.
- Managed tenant applications and lease agreements, ensuring compliance with company policies and regulations.
- Collaborated with maintenance teams to address tenant concerns promptly, improving resident satisfaction rates.
- Conducted market research to assess competitive rental pricing, informing strategic leasing initiatives.
- Developed promotional materials for marketing campaigns, elevating property visibility in the local market.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
BDC Service Representative
1 Year 5 Months- Streamlined appointment scheduling process, improving overall customer satisfaction ratings.
- Trained new staff on CRM software and dealership procedures, enhancing team efficiency.
- Led initiatives to optimize workflow processes, resulting in reduced wait times for customers.
- Increased repeat business by building strong relationships with clients through exceptional customer service.
- Exceeded performance metrics consistently, contributing to overall team success in meeting monthly targets.
- Reduced no-show rates by diligently confirming appointments via phone or email reminders.
- Utilized CRM software to efficiently track customer interactions, monitor progress on sales leads, and provide reports for management review.
- Utilized sales techniques to build customer interest and close sales.
Education
Associate of Arts - General Studies
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Sales strategies
Microsoft Word
Excel
Multitasking and organization
Administrative and reporting skills
Accomplishments
Recognized for strong performance and promoted into a newly established role to oversee two residential communities, becoming the first employee in the company to hold the position.
Assistant Manager of the Year
Receiving the Assistant Manager of the Year award recognized my dedication to resident satisfaction, teamwork, and operational excellence. It reflected my commitment to exceeding expectations and ultimately led to my promotion into a newly created role overseeing two residential communities.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Centralized Assistant Manager
Cambridge Management Services
05.2024 - CurrentRead More
Leasing and Marketing Manager
ContraVest Management
01.2022 - 04.2024Read More
Leasing Consultant
Cambridge Management Services
11.2019 - 12.2021Read More
BDC Service Representative
Mercedes-Benz of South Orlando
05.2018 - 10.2019Read More
Valencia College
Associate of Arts from General Studies
Read More