Aitiyona Lanier
Chester,PA
Summary
Dynamic customer service professional with extensive experience. Proven ability to manage high-pressure situations while prioritizing urgent calls. Skilled in CRM software and adept at building strong client relationships, enhancing service delivery and fostering business growth. Known for exceptional empathy and effective communication in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Transportation Customer Care Representative
Philly Trans South
Philadelphia, PA
05.2023 - Current
- Managed high call volume with exceptional professionalism and efficiency.
- Navigated multiple computer systems and applications to find information.
- Coordinated schedules and communicated changes to customers.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
Emergency Customer Service Specialist
Select Ambulance Inc
Reading, PA
12.2021 - 05.2023
- Answer incoming emergency and non emergency calls.
- Prioritize calls based on urgency and available resources.
- Assign and dispatch ambulances.
- Maintain clear and professional communication.
Education
High School Diploma -
Chester High School
Chester Pa06.2013
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Order processing
- Customer relationship management
- Documentation and reporting
- CRM software
- Time management
- Multitasking and organization
- Empathy and patience
Timeline
Transportation Customer Care Representative
Philly Trans South
05.2023 - Current
Emergency Customer Service Specialist
Select Ambulance Inc
12.2021 - 05.2023
High School Diploma -
Chester High School