Aixa Ferrer
Parma,OH
Summary
Engaging, results-driven and customer obsessed professional with over 7 years of experience in delivering exceptional service and fostering strong customer relationships. Proven ability to handle customer inquiries with efficiency and empathy, ensuring a positive and seamless experience. Eager to join and grow within a dynamic company where I can leverage my knowledge and skills to maintain the highest level of customer service and contribute to the organization's success.
Overview
5
5
years of professional experience
Work History
Amazon Associate
Amazon
10.2023 - Current
- Maintain working knowledge of latest industry, methods and equipment.
- Collaborate with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Ensure adherence to safety regulations, report injuries and maintain a safe working environment
- Order Management: Receive, review, and process customer orders for personalized merchandise, ensuring accuracy and adherence to customer specifications.
- Quality Control: Inspect and verify the quality of printed merchandise, maintaining high standards for product presentation and customer satisfaction.
- Inventory Management: Monitor and manage inventory levels of raw materials and finished products to ensure availability and timely fulfillment of orders.
- Customer Service: Resolve issues related to order processing, product customization, and delivery timelines.
- Collaboration: Work closely with production teams to ensure smooth and efficient order fulfillment.
- Process Improvement: Identify opportunities for process optimization and contribute to the development and implementation of best practices within the Merch-on-Demand operation.
Delivery Associate
D20 Industries
05.2023 - 10.2023
- Company Overview: DSPs are independent businesses that partner with Amazon to deliver packages
- In this position I would strive to get every Amazon order to the customer’s door on time with great success
- Driving safely and always operating the delivery vehicle
- Use handheld devices for routing information, customer delivery information or requests
- DSPs are independent businesses that partner with Amazon to deliver packages
Associate
Amazon
08.2022 - 05.2023
- Stock while practicing safety procedures
- My responsibilities included receiving inventory and putting it away on robotic shelves
- Use of scanners to read barcodes on products
- Trouble-shoot any issues that occurred
Process Assistant
Amazon
02.2022 - 08.2022
- Receiving inventory and putting it away on robotic shelves
- Use scanners to read barcodes on products, and trouble shoot any issue that could occur
- I had the opportunity to be a Learning Ambassador to train new associates
- Worked in the position of 'Water Spider.' While on this position, I was responsible for constantly transporting inventory throughout the Warehouse
- Provided employees with steady workflow and assisted managers and supervisors on other duties
Key Hourly Manager
Texas Roadhouse
01.2020 - 12.2021
- Showing excitement and enthusiasm while doing staff 'Alley-Raleys'
- Demonstration great salesmanship and motivating our staff by having friendly competitions every shift
- Wowing guests while performing legendary service
- Using the POS system effectively
- Complying with responsible alcohol service guidelines, including serving guests responsibly and creating a safe/fun environment
- Cash handling and exhibiting extraordinary teamwork
- Assist in interview process and decision of store personnel
- Administrative work (upkeep of store’s data, documents, confidential documents
- Fixing miss-punches, inventory bill process, email reply, etc.)
- Work hand in hand with the store manager (MP) to report everything related to sales, staff changes and other
Education
High school diploma -
COLEGIO NUESTRA SEÑORA DEL PILAR
CANOVANAS, PR07.2005
Skills
- Bilingual (English and Spanish)
- Fast learner
- Punctual
- Microsoft Office
- Interpersonal relations
- Communication skills
- Detail oriented
- Team player
- Computer savvy
- Internet savvy
- Data entry
- Self-motivated
- Customer service
- Time management
- Attention to detail
- Leadership qualities
- Relationship building
- New hire training
Accomplishments
- Achieved being Top 5% through effectively printing more than average units a shift without defects for 5 weeks straight.
- Achieved being "first in building" to print over 1,000 units in one shift.
- Supervised team of 45 staff members.
- Have been given the "Deliver Results Pin", "Customer Obsession Pin" and "Raising the bar Pin" by managers for 5 months in a row.
Languages
Spanish
Native or Bilingual
Timeline
Amazon Associate
Amazon
10.2023 - Current
Delivery Associate
D20 Industries
05.2023 - 10.2023
Associate
Amazon
08.2022 - 05.2023
Process Assistant
Amazon
02.2022 - 08.2022
Key Hourly Manager
Texas Roadhouse
01.2020 - 12.2021
High school diploma -
COLEGIO NUESTRA SEÑORA DEL PILAR