Zobeida Secher
Warwick,RI
Summary
Professional with extensive experience working in multiple specialties in the Medical Field for over 20 years. Excelled in enhancing patient satisfaction and streamlining processes through exceptional service and attention to detail. Skilled in computer applications and adept at improving operational efficiency, evidenced by implementing a digital filing system, significantly boosting clinic productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Amazon Associate
Amazon Robotics Warehouse(PVD2)
09.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Amazon Associate
Amazon Sort Center (BOS4)
11.2020 - 09.2024
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Repairing and Processing damaged packages
- Worked with a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
Certified Medical Assistant
Metrowest Physicians Group
09.2019 - 02.2020
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in clinic commitment to quality care.
- Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Certified Medical Administrative Assistant
Providence Community Health Centers
05.2017 - 07.2018
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Conducted patient intake interviews, recording and documenting relevant information. Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Contributed to a well-organized office environment by maintaining updated inventory of medical supplies and equipment.
Education
Some College (No Degree) - Health Sciences/Nursing
Community College of Rhode Island
Warwick, RISkills
- Time Management
- Computer Skills
- Bilingual Spanish/English both written and spoken
- CPR Certified
- Courteous and Professional
- Data Entry
- Honest and Dependable
- Attention to Detail
Accomplishments
- Achieved more effective service to customers by implementing new ideas and improving team work.
Certification
- Certified Nursing Assistant (CNA)
- Certified Medical Assistant (CMA)
- First Aid Certification
- Basic Life Support Certification (BLS)
Languages
Spanish
Full Professional
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Mindfulness Practices
- Dancing
- Cooking
- Music
- Gym Workouts
- Gardening
- Swimming
- Yoga
- Reading
- Adventure Travel
- Food Tourism
- Stand-up Paddleboarding (SUP)
- Documenting and sharing travel experiences
- Boating
Timeline
Amazon Associate
Amazon Robotics Warehouse(PVD2)
09.2024 - Current
Amazon Associate
Amazon Sort Center (BOS4)
11.2020 - 09.2024
Certified Medical Assistant
Metrowest Physicians Group
09.2019 - 02.2020
Certified Medical Administrative Assistant
Providence Community Health Centers
05.2017 - 07.2018
Some College (No Degree) - Health Sciences/Nursing
Community College of Rhode Island
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