Mateo Fisas
Highland,NY
Summary
Proven track record of enhancing warehouse efficiency and customer satisfaction at Amazon through expert time management and exceptional attention to detail. Skilled in technical troubleshooting and fostering strong relationships, I consistently exceed production goals. My leadership in training development and critical thinking drives continuous improvement and team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Amazon Associate
Amazon
09.2023 - Current
- Reduced product damages with proper handling techniques and training for warehouse staff.
- • Helped support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers.
• Designed and Implemented a rotation plan for associates across the warehouse - Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Responsible for balancing customer experience and production metrics in Outbound, as well as supervision of all Outbound departments.
- Responsible for shift staffing, working with the departments to adjust labor in order to meet ship goals requirements, as well as assisting Area Managers and Operations Managers in running all departments including meeting CPT goals and ensuring the standard work for processing units is followed.
- Continually asses flow of work from picking through sortation, packing and shipping, adjusting triggers as necessary to ensure the shift stays in optimal condition.
- Continuous utilization of software tools as they relate to pick list (i.e. monitoring backlog, workflow, department capacity, Premium and Standard charge, etc).
- Ability to effectively identify and communicate detailed technical issues and escalate to management, facilities and team, as well as timely communication when issues arise that may affect customer experience and production.
- Receive and understand work orders to determine the type and quantity of items ordered by customers to gather and organize merchandise for distribution into appropriate envelopes or boxes after ensuring conformance, as well as checking the condition of the items and conform to quality specifications perform packing an boozing duties.
- As a Sorter, induct items into trays on conveyor system and remove items from tray and place into a bin to be packed.
- Communicate product and equipment failure to leadership and reliable departments.
- Process and fulfill orders quickly and accurately in order to meet and exceed daily, weekly and monthly production goals and rates set by company.
Warehouse Operator
Essendant
08.2018 - 06.2023
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Checked packages and merchandise for damage and notified vendors.
- Managed the receipt, inspection, storage, retrieval, and dispatch of goods following established protocols consistently throughout tenure as Warehouse Operator.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
Food Runner
Tropezon
11.2022 - 04.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Cleared tables immediately after guests left in preparation for next party.
Fedex Driver
FedEx:Ground
08.2019 - 02.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Education
High School Diploma -
COLEGIO AMERICANO
COLOMBIA 11.2017
ENVIROMENTAL CERTIFICATE - Environmental Education
SENA
COLOMBIA 11.2017
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer interaction
- Workplace Safety
- Relationship Building
- Oral communication
- Customer service
- Technical Troubleshooting
- Windows XP/Vista
- People skills
- Time management
- Multitasking
- Reliable and trustworthy
- Coordination
- Working collaboratively
- Team management
- Team building
- Active listening
- Clerical
- Organizational skills
- Decision-making
- Conflict resolution
- Project planning
- Training & Development
- Critical thinking
- Data management
Certification
ENVIRONMENTAL TECHNICIAN
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Amazon Associate
Amazon
09.2023 - Current
Food Runner
Tropezon
11.2022 - 04.2023
Fedex Driver
FedEx:Ground
08.2019 - 02.2023
Warehouse Operator
Essendant
08.2018 - 06.2023
High School Diploma -
COLEGIO AMERICANO
ENVIROMENTAL CERTIFICATE - Environmental Education
SENA