Summary
Work History
Education
Skills
Timeline
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Aiya Kassem

Cincinnati,OH

Summary

I am a very adaptable person in every environment I have entered whether it be work or transferring from high school to college. I bring positivity to the work atmosphere. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Front of House Employee

DOPE
01.2024 - Current
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Increased guest return rate through personable interactions and genuine interest in their dining preferences.
  • Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.

Cashier

Gabriela Filipina Kantina
09.2023 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

No Degree -

Norwood High School
Norwood, OH
05.2024

Skills

  • Professional Appearance
  • Strong Work Ethic
  • Phone Etiquette
  • Attention to detail
  • Problem-solving abilities
  • Conflict resolution
  • Time management
  • Adaptability
  • Organizational skills
  • Excellent communication
  • Team player attitude
  • Team Collaboration

Timeline

Front of House Employee

DOPE
01.2024 - Current

Cashier

Gabriela Filipina Kantina
09.2023 - Current

No Degree -

Norwood High School

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Aiya Kassem