Aiyah Awad
Palm Harbor,FL
Summary
Experienced Luxury Beauty Consultant with proven retail sales expertise consistently exceeding weekly sales by providing superior customer based beauty and skincare customer service. Professional experienced event and promotional sales coordinator with success in upselling and building customer loyalty. Highly motivated self driven individual working independently and with sales team.
Overview
2
2
years of professional experience
Work History
Luxury Beauty Advisor
Ulta Beauty Inc.
09.2022 - Current
- Luxury Beauty Consultant for Dior, Hourglass, Natasha Denona and Pat McGrath Labs.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
Specialty Boutique Advisor – Lancôme
Ulta Beauty
09.2022 - Current
- Responsible for promoting accountability in meeting or exceeding daily store’s goals related to guest loyalty, Omni channel and Focus Days
- Responsible for maintaining inventory accuracy and adequate merchandise presentation through damage protocols, testers, maintaining inventory, inventory adjustments, cleaning, and replenishment
- Responsible for maintaining clientele and marketing documents.
- Performing one-on-one consultations, skincare analysis, product applications, and product demonstrations and education
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Task Associate, Beauty Advisor, Retail Associate
Ulta Beauty
09.2022 - Current
- Assisting in executing Planograms (POGs), store and merchandise resets, signage and pricing, direct customer service, assisting in ensuring smooth daily operations, receiving and processing of shipment, cashiering, omni order handling/fulfillment, etc
- Providing customers with customized beauty consultations, providing one on one expertise, directing customers to products, suggestive selling to increase profit margins
- Responsible for maintaining excellent store appearance and providing a positive shopping experience
- Maintaining excellent brand vendor/rep relationships, selling featured products on a day-to-day basis and boosting sales during hosted events
- Cross training in all areas including but not limited to; cashiering, providing consultations, tasking/executing planograms and other behind-the-scenes operations
Clinic Team Support/Schedule Coordinator
Concierge Home Health Care
06.2023 - 11.2023
- Responsible for scheduling all home care cases, current and prospective
- Proactively resolved staffing issues related to changes to client or Clinician schedules
- Responsible for currency and accuracy of all Clinician schedules
- Notified management and Clinical Supervisors of all staffing issues resolved and unresolved
- Responsible for running, maintaining and updating multiple reports for daily AM meetings
- Responsible for maintaining and respecting confidentiality of client, employee and agency information
Education
Bachelor of Science - Psychology
University of Wisconsin, Parkside
Kenosha, WI04-2022
Skills
- Excellent customer service
- Organization and multitasking
- Upselling and exceeding sales goals
- Luxury Beauty Consultations
- Beauty trends expertise
- Brand promotion expertise
- Skincare consultation
- Makeup applications
Timeline
Clinic Team Support/Schedule Coordinator
Concierge Home Health Care
06.2023 - 11.2023
Luxury Beauty Advisor
Ulta Beauty Inc.
09.2022 - Current
Specialty Boutique Advisor – Lancôme
Ulta Beauty
09.2022 - Current
Task Associate, Beauty Advisor, Retail Associate
Ulta Beauty
09.2022 - Current
Bachelor of Science - Psychology
University of Wisconsin, Parkside