Michelle Galicia

In Charge of 5 luxury brands

• CHANEL
• DIOR
• Natasha Deonna
• Hourglass
• PAT MAGRATH
• Provided personalized beauty consultations to clients, assessing their individual needs and recommending appropriate products
• Demonstrated extensive knowledge of skincare, makeup, and fragrance products to educate clients on the benefits and usage
• Achieved increase in sales by effectively cross-selling and upselling beauty products based on client preferences
• Built strong relationships with clients through exceptional customer service, resulting in a loyal customer base
• Conducted product demonstrations and tutorials to showcase the application techniques and features of various beauty products
• Stayed up-to-date with the latest trends in the beauty industry to provide informed recommendations to clients
• Collaborated with team members to create visually appealing displays that attracted customers' attention and increased product visibility
• Assisted in inventory management by monitoring stock levels, placing orders for replenishment, and conducting regular audits
• Resolved customer complaints or concerns promptly and professionally, ensuring high levels of satisfaction
• Participated in training programs provided by cosmetic brands to enhance product knowledge and stay updated on new launches
• Contributed ideas for promotional events or marketing campaigns to drive foot traffic into the store
• Maintained a clean and organized work area, including display counters, shelves, testers, and demonstration tools
• Utilized excellent communication skills to actively listen to customers' needs and provide tailored solutions accordingly
• Collaborated with colleagues during team meetings or huddles to share best practices for achieving sales targets
• Consistently met or exceeded monthly sales goals through effective client engagement strategies
• Assisted customers with color matching for foundations, concealers, lipsticks, eyeshadows etc
• Informed customers about ongoing promotions or special offers to encourage additional purchases
• Collaborated with the store manager to create visually appealing product displays that attracted customer attention

• appointments & walk ups for make overs , facials
• Conducted consultations color matches.
• Host events and invite clients to make up artistry with National make up artist / spas /fashion shows
• Pre sell for gift with purchase or purchase with purchase
• creator a personal connect with clients and help build shopping basket suitable for their beauty needs & life style
• Track sales
• Educate clients on products and demonstrate how to use
• Set up displays or create sets for Fragrances , costmetics & skin care
• Put away inventory & organize drawers & back room
• Provided exceptional customer service by assisting customers in selecting beauty products based on their individual needs and preferences
• Consistently met or exceeded monthly sales targets by actively promoting new products and upselling additional items
• Built strong relationships with customers through personalized consultations, resulting in a high rate of repeat business
• Maintained an organized and visually appealing display area to attract customer attention and enhance the shopping experience
• Collaborated with team members to create engaging product displays and promotional materials that increased customer engagement
• Participated in regular training sessions to stay updated on the latest beauty trends, techniques, and product launches
• Handled cash transactions accurately using point-of-sale (POS) systems while adhering to company policies regarding payment processing procedures
• Contributed to team success by actively participating in meetings, sharing best practices, and offering suggestions for process improvements
• Utilized social media platforms such as Instagram or Facebook to promote new arrivals or special promotions within the beauty department

• Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
• Processed payments, entering sales in register for prompt customer service.
• Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
• Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
• Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
• Maintained counter and display areas for cleanliness and organization.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Actively promoted store events and promotions to encourage customer participation and drive sales growth.
• Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
• Met sales goals, supporting organizational health through consistent and reliable service.
• Followed up with customers to increase satisfaction with purchases and services.
• Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
• Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
• Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
• Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
• Developed personalized beauty regimes for clients, fostering loyalty and repeat visits.
• Organized in-store promotional events to introduce new products, driving foot traffic and engagement.
• Provided makeup application services, elevating customer satisfaction and boosting repeat business.
• Maintained up-to-date knowledge of beauty industry trends, ensuring advice remained relevant and sought after.
• Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
• Fostered welcoming store atmosphere, encouraging longer customer visits and higher spend per visit.
• Participated in professional development workshops to improve consultation techniques, ensuring industry-leading service.
• Conducted skin analysis procedures to recommend suitable skincare routines, enhancing customer trust.
• Compiled and analyzed sales data to identify trends, informing strategic stocking decisions.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Recommended complementary purchases to customers, increasing revenue.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Performed cash, card, and check transactions to complete customer purchases.
• Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Increased sales of premium skincare products with targeted recommendations.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Developed and implemented strategies to maximize customer satisfaction.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Implemented quality control systems to boost overall product consistency and reliability.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
• Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
• Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
• Performed cash, card, and check transactions to complete customer purchases.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Prioritized helping customers over completing other routine tasks in store.
• Monitored customers for signs of security concerns and escalated issues to management.
• Used in-store system to locate inventory and place special orders for customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Recommended complementary purchases to customers, increasing revenue.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.