Aiyana Bayley
Tonasket
Summary
Dynamic postal operations manager with extensive experience in staff training, inventory management, and process optimization. Delivered measurable improvements in service efficiency and customer satisfaction through effective team leadership and strategic initiatives.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Postmaster
USPS
Oroville
06.2015 - Current
- Supervised daily operations of postal services and staff performance.
- Managed inventory and ensured timely distribution of mail and packages.
- Trained staff on postal regulations and customer service best practices.
- Coordinated with local businesses to optimize postal service delivery and responsiveness.
- Implemented process improvements that reduced sorting time and improved mail handling accuracy.
- Resolved customer inquiries regarding shipping, tracking, and delivery issues.
- Maintained compliance with safety standards and operational guidelines.
- Oversaw financial transactions and balanced cash drawers at the end of shifts.
- Performed daily opening and closing procedures of the post office.
- Assisted in the hiring and training of new employees.
- Maintained financial records, including budgets, expenditures, and income.
- Ensured compliance with safety regulations when handling hazardous materials or equipment.
- Prepared reports on operational activities for upper management review.
- Organized mail sorting operations to ensure timely delivery.
- Explained postal laws and regulations to staff to ensure compliance.
- Resolved customer complaints in an efficient manner while providing excellent customer service.
- Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
- Maintained accurate inventory levels for a variety of products and services offered by the post office.
- Conducted regular maintenance on all postal equipment such as scales, computers, printers.
- Developed and executed strategies for enhancing overall operational efficiency in the post office.
- Monitored security cameras to ensure a safe working environment for staff members.
- Evaluated employee performance, offering feedback on areas needing improvement.
- Reviewed employees' work schedules and attendance prior to submission to payroll department.
- Kept shifts properly staffed by creating and distributing work schedules.
Dental Assistant
Dr Robert Nau DDS
Tonasket
03.2013 - 05.2015
- Assisted Dr. Nau in performing dental procedures and patient examinations.
- Prepared treatment rooms through sterilization of instruments and setup of necessary equipment for efficient patient care.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Managed patient records using dental software for accurate documentation and scheduling.
- Provided chairside support during various dental procedures, ensuring patient comfort and safety.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took digital X-rays of teeth using radiographic equipment.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Educated patients on treatment procedures and provided post-procedure home care instructions to enhance understanding and compliance.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Gathered and reviewed patient records and health history to enable dentists to conduct quick and accurate assessments and diagnoses.
Education
Associate of Applied Science - Dental Assisting
Spokane Community College
Spokane01-1998
High School Diploma -
Gonzaga Prep
Spokane, WA01-1994
High School Diploma -
Lewis & Clark Highschool
Spokane, WA06-1994
Some College (No Degree) - AA
Spokane Falls Community College
Spokane, WASkills
- Postal operations management
- Compliance adherence
- Financial oversight
- Customer relationship management
- Process improvement
- Inventory management
- Records management
- Records maintenance
- Operational policy development
- Safety compliance
- Data analysis
- Team leadership
- Staff training
- Conflict resolution
- Problem solving
- Time management
- Workload management
- Deadline oriented
- Technical proficiency
- Administrative tasks
- Multitasking Abilities
- Excellent communication
- Written communication
- Active listening
- Attention to detail
- Reliability
- Professional demeanor
- Self-motivation
- Teamwork and collaboration
- Team building
- Team building
- Self-motivation
- Teamwork and collaboration
Certification
GEMBA Yellow Belt
Accomplishments
LEAD Program Generated 80K for USPS in last six months
Affiliations
Volunteer Omak Soup Kitchen
Timeline
Postmaster
USPS
06.2015 - Current
Dental Assistant
Dr Robert Nau DDS
03.2013 - 05.2015
Associate of Applied Science - Dental Assisting
Spokane Community College
High School Diploma -
Gonzaga Prep
High School Diploma -
Lewis & Clark Highschool
Some College (No Degree) - AA
Spokane Falls Community College