Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline

Jeane Flaten

Park River,ND

Summary

Experienced Postmaster with over 23 years of experience in the Postal Service. Excellent reputation for resolving problems and improving customer satisfaction. I excell at helping others mine their data and make organizational changes that increase production and align with Postal expectations.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Postmaster

USPS, United States Postal Service
05.2013 - Current
  • Managed daily operations of 10-employees in 6 post offices.
  • Hired, trained and evaluated performance of 20 employees.
  • Assisted customers in determining proper postal service to align with individual needs.
  • Efficiently and kindly handled customer complaints and issues to increase satisfaction rates to 100%.
  • Developed and maintained detailed reports of all post office activities using excel spreed sheets.
  • Increased productivity by 50% through streamlining scheduling and daily post office operations. I have worked with several other Post Offices to help them streamline and become more efficient.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

PTF City Carrier

USPS, United States Postal Service
08.1999 - 05.2013
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Planned and cased mail in sequence of delivery for designated route.
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
  • Delivered packages and mail to business and people in local area.
  • Worked closely with other employees in mail office and handled various administrative tasks.
  • When I took the Postmaster position, it took 3 employees to replace me.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Placed packages and letters in mailboxes.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Helped customers by carrying oversized parcels inside residences.
  • Days that we were short-handed, I cased a route and split it up for all the routes to take.

Education

No Degree - General Classes

Mayville State University, Mayville, ND

No Degree - Respiratory Therapy

East Grand Forks Technical College, East Grand Forks, MN

High School Diploma -

Grafton High School, Grafton, ND
05.1993

Skills

  • Postal Services Knowledge
  • Policy Compliance
  • Employee Performance Evaluations
  • Postal Regulations
  • Corrective Actions
  • Carrier Oversight
  • Customer Satisfaction
  • Labor Disputes
  • Operational Policies Knowledge
  • Stock Control
  • Postal Product Pricing
  • Project Requirements
  • Post Office Operations

Accomplishments

  • Collaborated with team of 26 by going into Postal Facilities and watching day to day operations. Upon exiting, recommendations were made on Scheduling, staffing, and overall Postal compliance.
  • I am proficient at mining data and returning results to optimize performance.

Certification

  • Hiring, I am on a board that makes Postmaster selections. Postal Service - 10 years

Affiliations

Treasurer of Job Development Authority for Walsh County

I was the treasurer for Park River Hockey program

I was a member of the volunteer ambulance in Park River

Timeline

Postmaster - USPS, United States Postal Service
05.2013 - Current
PTF City Carrier - USPS, United States Postal Service
08.1999 - 05.2013
Mayville State University - No Degree, General Classes
East Grand Forks Technical College - No Degree, Respiratory Therapy
Grafton High School - High School Diploma,

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Jeane Flaten