AIYANA GRAHAM
Hutto,TX
Summary
Administrative professional with strong skills in data entry, records management, scheduling, and office operations. Experienced in maintaining accurate records, managing confidential information, and providing efficient administrative support to ensure smooth daily operations.
Overview
1
1
Certification
5
5
years of post-secondary education
7
7
years of professional experience
Work History
MEDICAL ASSISTANT
BAYLOR SCOTT & WHITE HEALTH
2023.10 - Current
- Support daily Internal Medicine operations by coordinating clinical and administrative tasks and maintaining an organized patient workflow.
- Processed, organized, and faxed patient results and medical documentation to ensure accurate and timely communication of critical information.
- Update and input patient demographic, medical, and clinical information into the electronic medical record while maintaining accuracy and confidentiality.
- Managed patient referrals to specialists and coordinated follow-up to streamline patient care and enhance continuity.
- Perform EKGs and prepare patients for diagnostic testing according to established clinical procedures.
- Administer vaccines according to provider instructions and clinic protocols.
- Communicated with patients, providers, and healthcare staff by phone and in person to facilitate efficient office operations and improve patient experience.
- Assist providers with daily administrative and clinical needs, including documentation, patient flow, records, and coordination of care.
- Specialized in internal medicine, providing comprehensive patient care.
MEDICAL ASSISTANT
1199 PARK AVENUE
NEW YORK, NY
2023.03 - 2023.09
- Coordinated patient flow and directed patients to visitation rooms while explaining daily procedures.
- Coordinated patient flow and directed patients to visitation rooms, ensuring clear communication of daily procedures.
- Processed payments and completed daily insurance forms.
- Led front desk daily operations and managed patient scheduling.
- Answered incoming calls and responded to patient questions regarding procedures and visit pricing.
- Delivered excellent customer service while managing multiple administrative tasks in a fast-paced medical environment.
WAREHOUSE WORKER
AMAZON
KANSAS CITY, KS
2021.10 - 2022.07
- Received materials from vendors, customers, and other warehouse locations, ensuring accuracy and timely processing to maintain inventory integrity.
- Unloaded shipments and inspected boxes for damages, identifying quality issues to prevent defective products from entering inventory.
- Sorted and packed materials for storage and distribution, optimizing space utilization and facilitating efficient order fulfillment.
- Received materials from vendors, customers, and other warehouse locations accurately and promptly.
- Demonstrated critical thinking skills in operational decision-making. and problem-solving abilities to enhance operational efficiency.
PARAPROFESSIONAL
383 USD SCHOOL DISTRICT
MANHATTAN, KS
2020.10 - 2021.04
- Facilitated student engagement with daily lesson plan tasks to enhance understanding.
- Used lesson plans and IEPs to modify instruction and support student progress.
- Supported 12 eighth-grade students in reading, math, social studies, and ELA.
- Tracked student progress and adhered to established plans and procedures for effective learning.
- Provided academic support to 12 eighth-grade students in reading, math, social studies, and English Language Arts (ELA).
- Implemented behavioral management techniques to foster positive behavior and promote desired behaviors.
RESIDENTIAL CONCIERGE
NFC AMENITY MANAGEMENT
NEW YORK, NY
2019.09 - 2020.08
- Welcomed residents and registered guests, contractors, and vendors to ensure secure and efficient access.
- Maintained detailed visitor and contractor logbooks to support organized front-desk operations.
- Developed and updated front desk concierge book with current visitor information to streamline communication.
- Received and processed incoming laundry, mail, and packages for residents.
Education
Certificate - Medical Billing And Coding
The College of Health Care Professions
Houston, TX 2025.10 - 2026.10
High School Diploma -
Rachel Carson High School for Coastal Studies
Brooklyn, NY 2009.09 - 2013.06
Skills
- Healthcare Administration
- Medical Office Operations
- Electronic Medical Records
- Patient Scheduling
- Referral Coordination
- Medical Documentation
- Results processing
- Insurance Forms
- EKGs
- Immunizations
- Data Entry
- Data entry
- Document Management
- Customer Service
- Telephone etiquette
- Attention to Detail
Certification
CCMA Certified — February 2023, EKG and Phlebotomy Certification — July 2023
Timeline
Certificate - Medical Billing And Coding
The College of Health Care Professions
2025.10 - 2026.10
MEDICAL ASSISTANT
BAYLOR SCOTT & WHITE HEALTH
2023.10 - Current
MEDICAL ASSISTANT
1199 PARK AVENUE
2023.03 - 2023.09
WAREHOUSE WORKER
AMAZON
2021.10 - 2022.07
PARAPROFESSIONAL
383 USD SCHOOL DISTRICT
2020.10 - 2021.04
RESIDENTIAL CONCIERGE
NFC AMENITY MANAGEMENT
2019.09 - 2020.08
High School Diploma -
Rachel Carson High School for Coastal Studies
2009.09 - 2013.06