Aiyana Grooms
Cheektowaga,NY
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. I enjoy trying to build a happy and uplifting sales environment for not only myself but my colleagues and associates as well. I find that I thrive the most in positions where I can help others succeed and meet their goals. Building relationships and rapport with one another can hugely impact not just the motivation in an associate but I’ve found people who feel heard and respected always tend to perform at level they may not have been determined to reach prior. Leadership roles are where I feel I belong so that way I can help you help me understand how to meet the customer needs and exceed expectations.
Overview
7
7
years of professional experience
Work History
Shipping and Receiving Clerk
Burlington Coat Factory Distribution Center
10.2024 - Current
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Sales Associate
GEICO
06.2023 - 08.2024
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
Claims Representative
GEICO
08.2021 - 06.2023
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
- Collaborated with internal departments and external vendors to resolve claims.
Store Manager
Godiva
06.2020 - 05.2021
- Recruited, trained and supervised new employees.
- Identified opportunities for cost savings through waste reduction initiatives.
- Resolved customer complaints in a timely manner
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Monitored inventory levels and placed orders to restock shelves.
- Ensured compliance with safety regulations and company policies.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Reviewed resumes, applications, and other pertinent documents prior to interviews.
Associate
Panera Bread
10.2017 - 11.2020
- Performed cash register functions accurately and efficiently.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Adhered to sanitation policies at all times when handling food products.
- Greeted customers, took orders, and provided product information.
Key Holder
Godiva
08.2019 - 06.2020
- Verified accuracy of register tills at beginning and end of shift.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Cleaned workstations regularly following established guidelines for safety and hygiene
- Created visually appealing displays by combining colors, textures, and shapes to create eye-catching designs.
- Monitored temperatures to ensure optimal freezing conditions during production.
- Troubleshot minor problems with equipment quickly while minimizing disruption to workflow.
Team Member
Godiva
07.2019 - 08.2019
- Took orders from customers over the phone and in person.
- Answered customer inquiries regarding menu items, pricing, and availability.
- Followed health and safety guidelines when preparing food for customers.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
Skills
- Payment Processing
- Client Account Management
- Business Development
- Upselling
- Retail loss prevention
- Inventory Control
- Order Processing
- Customer Needs Assessment
- Product Sales
- Outgoing Personality
- Inventory Tracking
- Customer Service
- Merchandise Display
- Relationship selling
- Listening Skills
- Sales Training
- Sales Goals Attainment
- Verbal/written communication
- Shipment Processing
- Conflict Resolution
- Workforce Management
- Policy Implementation
- Performance Management
- Staff Development
- Strategic Planning
- Team Leadership
- Time Management
- Staff Training and Development
- Decision-Making
- Hiring and Training
- Multitasking
- Performance Evaluation
- Professional Demeanor
- Problem-Solving
- Task Delegation
- Analytical Thinking
Timeline
Shipping and Receiving Clerk
Burlington Coat Factory Distribution Center
10.2024 - Current
Sales Associate
GEICO
06.2023 - 08.2024
Claims Representative
GEICO
08.2021 - 06.2023
Store Manager
Godiva
06.2020 - 05.2021
Key Holder
Godiva
08.2019 - 06.2020
Team Member
Godiva
07.2019 - 08.2019
Associate
Panera Bread
10.2017 - 11.2020
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