Aiyana Hewlett
Bradenton,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
2019
2019
years of post-secondary education
Work History
Customer Service Representative
Spectrum
Bradenton, Florida
07.2024 - Current
- Assisted customers with inquiries and provided accurate product information.
- Handled customer complaints and resolved issues promptly and professionally.
- Processed orders and managed transactions using point-of-sale systems.
- Documented customer interactions to ensure effective follow-up and support.
- Collaborated with team members to enhance overall customer experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Dental Assistant
Familia Dental
Madison, Wisconsin
02.2023 - 07.2024
- Assisted dentists during procedures by providing necessary tools and materials.
- Prepared treatment rooms by sterilizing instruments and organizing supplies.
- Scheduled patient appointments and managed electronic health records efficiently.
- Monitored patients' comfort and addressed any concerns during treatments.
- Collaborated with team members to maintain a clean and safe clinic environment.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Educated patients on treatment procedures and post-procedure home care.
Education
Horlick High School
Racine, WISkills
- Customer service
- Order processing
- Complaint resolution
- Transaction management
- Documentation practices
- Electronic health records
- Effective communication
- Patient education
- Appointment scheduling
- Retail sales customer service
- Strategic sales
- Service upselling
- Decision-making
- Calendaring
Timeline
Customer Service Representative
Spectrum
07.2024 - Current
Dental Assistant
Familia Dental
02.2023 - 07.2024
Horlick High School