Aiyana Marrero
West Palm Beach,FL
Summary
Experienced service industry employee bringing passion, dedication, and a noteworthy work ethic. Well-versed in liquor, wine, and food knowledge. Devoted to curating memorable experiences for all guests. Trained in excellent customer satisfaction, high volume dining, and cash handling.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Manager
Texas Roadhouse
03.2022 - 08.2025
- Motivated staff to perform at legendary quality, drive salesmanship, and provide superb customer service in a fast paced environment.
- Monitored FOH numbers such as staffing, labor, cost, turnover, and all facets of service department.
- Wrote schedules for upwards of 160 employees to meet needs and cost based on budget as well as projections.
- Lead FOH department in new location. Created systems, hired staff of 220, and implemented culture and marketing.
- Handled guest concerns with speed and knowledgeable support to achieve satisfaction and create regulars.
- Monitored inventory of supplies and purchased orders to maintain levels.
- Planned and executed training meetings and events.
- Conducted sanitation inspections on bar area to ensure it was always kept up to code.
Server
Cooper’s Hawk Winery & Restaurant
09.2021 - 03.2022
- Curated custom experiences for every individual
- Demonstrated wine knowledge, and guidance based on guests’ preferences
- Trained newly hired staff, and continued teaching after training
Bartender/Server
Table 26
04.2021 - 09.2021
- Hand-crafted cocktails to guests’ liking
- Suggested cocktails and wine based on guests’ preferences
- Provided superior, yet personal service
- Obtained and trained others to have intimate knowledge of food, wine, and beverage menus
Key Hourly Manager
Texas Roadhouse
09.2020 - 04.2021
- Demonstrated conflict resolution with dissatisfied guests.
- Ran nightly and weekly contests to encourage staff to increase sales.
- Monitored performances of serving staff and lead topics in weekly meetings to discuss action plans and room for growth.
Training Coordinator
Texas Roadhouse
01.2018 - 04.2021
- Coordinated new hire orientations ans created training schedules.
- Organized, and planned training events, such as “Train the Trainer” and “Shop Excellence” classes.
- Learned to work under pressure and meet deadlines promptly.
- Fostered a sense of productivity around the workplace.
Server/Bartender
Texas Roadhouse
01.2016 - 04.2021
- Assisted guests in making menu selections in an informative and helpful fashion.
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
- Multi-tasked by seating guests as they arrived, serving seated clientele, and operating as a cashier for departing customers.
- Sharpened communication skills by resolving customer complaints and creating win-win solutions.
- Learned to thrive in a fast-past work environment.
- Trained newly hired employees.
Skills
- Relationship building
- Create a positive patron experience by delivering exceptional customer service to all parties
- Point of sale operation
- Managing multiple projects of varied sizes
- Thrives in fast-paced environments
- Expert in sales techniques
- Ability to execute orders from ideation to completion
Accomplishments
- Took Boynton Beach Texas Roadhouse team to #1 spot in Market and Region for Line-dancing competition. Went to RISE award ceremony and event in 2023.
Certification
- ServSafe Manager Certified
- Florida Alcohol Certification
Timeline
Service Manager
Texas Roadhouse
03.2022 - 08.2025
Server
Cooper’s Hawk Winery & Restaurant
09.2021 - 03.2022
Bartender/Server
Table 26
04.2021 - 09.2021
Key Hourly Manager
Texas Roadhouse
09.2020 - 04.2021
Training Coordinator
Texas Roadhouse
01.2018 - 04.2021
Server/Bartender
Texas Roadhouse
01.2016 - 04.2021