Aiyana Riley
Myrtle Beach,SC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
Foundever
Fayetteville, NC
05.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Uphold standards and company protocols in all client engagements.
Customer Service Representative
Everise
Fayetteville, NC
07.2021 - Current
- I’m Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Alorica Customer Service Representative
Alorica
Fayetteville, NC
10.2022 - 04.2024
- Handled incoming calls resolving a range of member issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
Education
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Jack Britt High School
Skills
- Conflict management
- Leadership
- Analysis skills
- Sales
- Typing
- Organizational skills
- Computer skills
- Customer service
- Medical terminology
- Salesforce
- Account management
- Call center experience
- Issue resolution
- Escalation handling
- Banking
- Tracking complaints
- Healthcare
Certification
- BC/BE
- Driver's License
Timeline
Member Service Representative
Foundever
05.2024 - Current
Alorica Customer Service Representative
Alorica
10.2022 - 04.2024
Customer Service Representative
Everise
07.2021 - Current
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Jack Britt High School