Aiyana Toussaint
Hampton,VA
Summary
Adaptable early-career professional with experience in campus leadership, student support, and front desk service. Skilled in public speaking, team leadership, and conflict resolution, with a strong focus on helping others, answering questions clearly, and keeping events and daily operations running smoothly.
Overview
3
3
years of professional experience
Work History
Desk Assistant
Desk Assistant
richmond , va
07.2026 - Current
- Greeted visitors and answered questions at front desk
- Resolved routine guest concerns with calm, clear communication
- Routed phone calls and messages to proper staff
- Processed confidential documents securely.
- Contacted building maintenance with facility-related requests.
Orientation Leader
orientaion leader
richmond , VA
06.2026 - 08.2026
- Guided new students through orientation programs and campus welcome activities.
- Communicated event details to students, parents, and orientation leader teams, ensuring all parties understood schedules and logistics.
- Presented campus rules, expectations, and support services during orientation meetings.
- Led small group discussions on topics such as time management, study skills, career planning, financial aid and health services.
- Led campus tours and explained key buildings, services, and resources.
- Planned and facilitated evening activities to promote student social connection development.
- Demonstrated public speaking and communication skills to deliver engaging tours, enhancing visitor experience and knowledge of campus.
ram camp mentor
ram camp mentor
richmond, va
08.2025 - 08.2026
- Guided campers through daily activities and camp routines at ram camp mentor.
- Provided guidance to campers in order to help them develop social skills and build self-confidence.
- Created an inclusive atmosphere by celebrating diversity among peers; provided support for those facing adversity or bullying situations.
- Mentored new staff on camp expectations, procedures, and camper support.
- Enforced rules and regulations during all camp sessions while providing consistent feedback.
Sales Associate
Rack Rooms Shoe Store
Hamtom, VA
09.2023 - 08.2024
- Greeted customers at retail location and delivered strong customer service.
- Assisted customers with shoe fitting and size selection at Rack Room Shoe Store.
- Addressed customer complaints with professionalism and courtesy, enhancing customer satisfaction.
- Collaborated with sales team to achieve group targets.
- Cultivated relationships with peers and management to foster team collaboration.
Education
Bachelor of Science - Health, Physical Education, And Exercise Science
Virginia Commonwealth University
Richmond, VA05-2028
Skills
- Customer service
- Customer engagement
- Event organization
- Public speaking
- Peer mentoring
- Time management
- Task prioritization
- Quick adaptation
- Adaptability
- Team leadership
- Physical wellness
- Time management
Timeline
Desk Assistant
Desk Assistant
07.2026 - Current
Orientation Leader
orientaion leader
06.2026 - 08.2026
ram camp mentor
ram camp mentor
08.2025 - 08.2026
Sales Associate
Rack Rooms Shoe Store
09.2023 - 08.2024
Bachelor of Science - Health, Physical Education, And Exercise Science
Virginia Commonwealth University