Aiyanna Verella
Peekskill,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PRRC Agent
ENT & Allergy Associates
08.2022 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls
- Educated customers on company systems, form completion, and access to services.
- Scheduling appointments per patient's request and patient plan
- Sending tasks through NextGen to MDs, Audiologist, and Allergist, etc.
Direct Support Professional
Community Programs Of WJCS
10.2019 - 11.2020
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Supervised 6 household individuals
Direct Support Professional
Hawthorne Foundation Inc
06.2018 - 10.2019
- Administered medication as directed by physician.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recorded status and duties completed in logbooks for management.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Education
Associate of Science - Liberal Arts And General Studies
Westchester Community College
Valhalla, NY05.2021
Skills
- Problem Identification
- Service Documentation
- Clear Communication
- Attentive to People
- Medication Administration
- Documentation and Recordkeeping
- Accurate in Following Orders
- NextGen
Certification
- PT - Phlebotomy Technician
Timeline
PRRC Agent
ENT & Allergy Associates
08.2022 - Current
Direct Support Professional
Community Programs Of WJCS
10.2019 - 11.2020
Direct Support Professional
Hawthorne Foundation Inc
06.2018 - 10.2019
Associate of Science - Liberal Arts And General Studies
Westchester Community College
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