Aiyaz Pirani
Columbus
Summary
Proven to excel in fast-paced environments, I leveraged my time management and flexibility to enhance customer satisfaction across roles at Uber Eats and Hometown Grocery. Achieved consistent positive feedback through exceptional service and situational awareness, demonstrating a keen ability to manage both vehicles and teams effectively.
Overview
6
6
years of professional experience
Work History
Uber Partner
Uber Eats
12.2024 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Picked up riders at designated locations and greeted upon vehicle entry.
Manager
Hometown Grocery
03.2022 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
Doordash/Uber Partner/ Grubhub
DoorDash/Uber/Grubhub
03.2019 - 02.2022
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Accepted and processed fares.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
Education
No Degree -
Underwood University
Norcross, GASkills
- Flexibility
- Punctuality
- Time management
- Customer service
- Multitasking and organization
- Problem-solving
- Stress management
- Effective communication skills
- Customer-oriented
- Documentation and reporting
- Staff management
- Verbal and written communication
- Goal setting
- Strategic planning
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Spanish
Elementary
Timeline
Uber Partner
Uber Eats
12.2024 - Current
Manager
Hometown Grocery
03.2022 - 11.2024
Doordash/Uber Partner/ Grubhub
DoorDash/Uber/Grubhub
03.2019 - 02.2022
No Degree -
Underwood University
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