Aiyona Williams
Columbus,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Sales Associate
EASTON TOWN CENTER
01.2019 - 01.2020
- Forever21, Aldo, LBrands (Victoria Secret, Pink, La Senza)- Merchandise handling, customer care and satisfaction, clean up crew, stock/inventory, open/close, register
- Built relationships with customers to encourage repeat business.
Customer Service Representative
Teleperformance
01.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Front Desk Receptionist
Cookie Cutters Haircuts for Kids
01.2022 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Shift Leader
United Dairy Farmers
01.2023 - 12.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Education
High school diploma -
Northland High School
Columbus, OH01.2017
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
Military Service
United States Army, United States, Private, 06/01/17, 09/30/18, Medically discharged, bilateral hip injury.
Timeline
Shift Leader
United Dairy Farmers
01.2023 - 12.2023
Front Desk Receptionist
Cookie Cutters Haircuts for Kids
01.2022 - 12.2022
Customer Service Representative
Teleperformance
01.2020 - 01.2021
Sales Associate
EASTON TOWN CENTER
01.2019 - 01.2020
High school diploma -
Northland High School
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