Victoria Silveira
Framingham,MA
Summary
Dynamic and dedicated sales associate with a strong work ethic and exceptional customer service skills honed at Aerie By American Eagle. Proven ability to enhance customer satisfaction through effective communication and upselling techniques. Quick learner adept at multitasking in fast-paced environments, fostering positive relationships, and driving team success.
Professional with hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.
Overview
7
7
years of professional experience
Work History
Sales Associate
Aerie By American Eagle
Natick, MA
01.2019 - 06.2020
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Food and Beverage Server
Bella Costa Ristorante
Framingham, MA
04.2021 - 11.2024
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Food Service Worker
Wellesley Country Club
Wellesley, MA
09.2024 - Current
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Participated in regular trainings to stay current on industry best practices and trends.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
- Conducted daily equipment checks to ensure operational efficiency.
- Utilized POS system to receive and process food and beverage orders.
Host
Bella Costa Ristorante
Framingham, MA
05.2023 - 10.2024
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Answered phone calls to take orders, give information and document reservations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
Master Of Criminal Justice - Criminal Justice
MassBay Community College
Wellesley, MAHigh School Diploma -
Framingham High School
Framingham, MA05.2022
Skills
- Quick learner
- Positive attitude
- Customer service
- Strong work ethic
- Multitasking
- Strong communication skills
- Attention to detail
- Positive attitude and energy
- Fast-paced environment
- Team oriented
Languages
Portuguese
Native or Bilingual
Timeline
Food Service Worker
Wellesley Country Club
09.2024 - Current
Host
Bella Costa Ristorante
05.2023 - 10.2024
Food and Beverage Server
Bella Costa Ristorante
04.2021 - 11.2024
Sales Associate
Aerie By American Eagle
01.2019 - 06.2020
Master Of Criminal Justice - Criminal Justice
MassBay Community College
High School Diploma -
Framingham High School