AIZA HUBBS
PUYALLUP,WA
Summary
Personable and dedicated Customer Service Representative with extensive experience in: MS Office (Word, Excel and PowerPoint), Facets, Luminx and Trizetto Average typing speed 45 to 50 wpm. Effectively meets data processing goals and production standards. Highly organized, flexible and reliable. Handles stress and works around the clock. Detail-oriented; attention to minute details. Completes work before deadlines. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
17
17
years of professional experience
Work History
Customer Service (Remote)
Lucent Health- Capitol Administrator
Rancho Cordova, CA
02.2022 - Current
- Assist members with claims and benefit questions
- Explain to members why claim/s were denied
- Take member information update over the phone
- Follow up with the member if necessary.
Customer Service Representative (Remote)
Premera
Mt Terrace, Washington
07.2021 - 01.2022
- Help provider with patient’s health/ dental benefits and coverage
- Explain to providers why claims were denied
- Make sure that providers are updated and were given the right information
- Follow up with the providers if necessary (e.g documents and additional information needed).
Provider Relations (Remote)
Lucent Health- Cypress Benefit Administrator
Appleton, WI
08.2020 - 06.2021
- Help provider with patient’s health/ dental benefits and coverage
- Explain to providers why claims were denied
- Make sure that providers are updated and were given the right information
- Follow up with the providers if necessary (e.g documents and additional information needed).
Provider Customer Service II
Regence
Tacoma, Washington
01.2017 - 03.2019
- Help provider with patient’s benefits/coverage
- Explain to providers why claims were denied
- Make sure that providers are updated and were given the right information
- Follow up with the providers if necessary (e.g documents and additional information needed).
Owner/ Proprietress
AICO Internet Café
Imatong Pililla, Rizal
03.2012 - 06.2018
Office Support
Municipality of Pililla
Bagumbayan, Pililla
05.2013 - 05.2014
- Direct the general public to the appropriate staff member
- Pick up and deliver the mail
- Open and date stamp all general correspondence
- Maintain the general filing system and file all correspondence
- Assist in the planning and preparation of meetings, conferences and conference telephone calls
- Maintain an adequate inventory of office supplies
- Respond to public inquiries
- Provide word-processing and secretarial support
- Receive, direct and relay telephone messages and fax messages.
Travel Agent
Tsaiyo Travel
Yannawa, Bangkok
07.2011 - 03.2013
- Arrange flights, insurance and accommodation using a booking system to secure holidays
- Collect and process payments
- Advising clients on travel arrangements, e.g
- Visas and passports
- Sending out tickets to clients
- Keeping clients up to date with any changes
- Deals with complaints and refunds.
Administrative Assistant
CM Brokerage
Pasay City, Philippines
05.2007 - 04.2011
- Input customers’ orders into the system
- Update records for clients
- Compile statistical reports on payments, orders and outstanding invoices
- Transcribe phone messages for owner and manage email communications
- Confidential handled legal documents and customers information
- Supported additional functions in administrative payroll and reception areas as needed
- Work with owner to improve data system and convert to computer based ordering and payment format.
Education
Computer Management -
University of Rizal System- Morong
01.2005
Skills
- Call Documentation
- Customer Service
- Quality Control
- Account Management
- Understanding Customer Needs
- Account Updating
- Microsoft Office
- High-Energy Attitude
- Document and Records Management
- Calm and Professional Under Pressure
- Complaint Resolution
- Professional Telephone Demeanor
- Multi-Line Phone Systems
- Administrative and Office Support
- De-Escalation Techniques
References
Christina Fuller, Regence BCBS- Clinical Intake Analyst, 253-324-5062
Mark McClardy, FAA Director of Airports Division for the Western Pacific Region 661-312-5028
Timeline
Customer Service (Remote)
Lucent Health- Capitol Administrator
02.2022 - Current
Customer Service Representative (Remote)
Premera
07.2021 - 01.2022
Provider Relations (Remote)
Lucent Health- Cypress Benefit Administrator
08.2020 - 06.2021
Provider Customer Service II
Regence
01.2017 - 03.2019
Office Support
Municipality of Pililla
05.2013 - 05.2014
Owner/ Proprietress
AICO Internet Café
03.2012 - 06.2018
Travel Agent
Tsaiyo Travel
07.2011 - 03.2013
Administrative Assistant
CM Brokerage
05.2007 - 04.2011
Computer Management -
University of Rizal System- Morong
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