Aiza M. Velasco
Fremont,CA
Summary
Focus on Results, Process Effectiveness, and Customer Support!
Overview
5
5
years of professional experience
Work History
Health Plan Representative
Kaiser Permanente
Fremont
01.2024 - Current
- Act as liaison between members and Kaiser Permanente to resolve benefit, coverage, and service issues.
- Investigate, document, and manage complaints and grievances.
- Educate members and providers on health plan benefits and processes.
- Interpret contracts and ensure accurate documentation and regulatory compliance.
- Apply conflict resolution skills to improve member satisfaction and reduce risk.
- Monitored customer feedback and identified areas of improvement.
- Collaborated with cross-functional teams to streamline communication between departments, enhancing service delivery.
Admitting Representative
Kaiser Permanente
Fremont
07.2023 - 01.2024
- Registered and admitted patients; verified insurance, eligibility, and demographics.
- Collected and explained patient financial responsibility.
- Prepared admission documentation in compliance with HIPAA and regulations.
- Coordinated authorizations with insurers and financial counselors.
- Enhanced patient satisfaction with thorough explanation of admission procedures and answering questions promptly.
System Manufacturing Trainer
Intuitive Surgical
Sunnyvale
03.2022 - 08.2022
- Maintained training records and conducted audits to meet quality standards.
- Provided technical support and identified gaps in training coverage.
- Facilitated hands-on training sessions to enhance team skills and knowledge retention.
- Mentored junior trainers, fostering a collaborative learning environment for new hires.
- Analyzed training outcomes to identify areas for process improvement and curriculum adjustments.
Assembly Technician II
Intuitive Surgical
Sunnyvale
03.2021 - 03.2022
- Assembled and inspected production equipment and fixtures.
- Performed line clearance, changeovers, and minor repairs.
- Mentored team members and ensured quality compliance.
- Conducted quality inspections on assembled products to ensure compliance with industry standards.
- Collaborated with engineers to troubleshoot assembly issues, enhancing workflow efficiency.
Education
Certified Clinical Medical Assistant (CCMA) -
Cal Regional
Fremont, CABachelor of Science, Business Administration - Information Technology
Colorado Technical University
Colorado Springs, COSkills
- Healthcare & Clinical Skills
- Patient Care & Customer Support
- Administrative & Technical Skills
- Medical Law, Ethics & Terminology
- Scheduling & Inventory Monitoring
- Billing & Revenue Tracking
- Conflict Resolution & Regulatory Compliance
- Typing: 45–50 WPM
- Systems & Software
- Microsoft Office Suite
- EPIC
- Excellent verbal and written communication
- Customer service focused
- Languages: English & Tagalog
Timeline
Health Plan Representative
Kaiser Permanente
01.2024 - Current
Admitting Representative
Kaiser Permanente
07.2023 - 01.2024
System Manufacturing Trainer
Intuitive Surgical
03.2022 - 08.2022
Assembly Technician II
Intuitive Surgical
03.2021 - 03.2022
Bachelor of Science, Business Administration - Information Technology
Colorado Technical University
Certified Clinical Medical Assistant (CCMA) -
Cal Regional
Additional Experience
- COVID-19 Testing Site Administrator – Intuitive Surgical / Amick Brown, LLC Jan 2021 – Mar 2021
- Registered participants, collected test samples, and coordinated lab transport.
- Managed biowaste documentation and compliance.