Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria De Jesus Quintero

Chula Vista,CA

Summary

Dedicated to delivering consistent and focused attention to patients, comfort and dignity. Well-versed in direct patient care and recordkeeping. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new patients. Comfortable working in fast-paced environment attending to patient needs including incoming calls, product questions, issue resolution and order processing. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.

Overview

18
18
years of professional experience

Work History

Health Plan Representative

Kaiser Permanete
01.2023 - Current
  • Handled member inquiries and suggestions courteously and professionally.
  • Actively listened to members, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to members, paying attention to special needs or wants.
  • Responded to members requests for products, services, and company information.
  • Clarified member issues and determined root cause of problems to resolve product or service complaints.
  • Tracked member service cases and updated service software with customer information.
  • Investigated and resolved member inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing member concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff to enhance member service experience and exceed team goals through effective client satisfaction rates.

Lab Clerk

Kaiser Permanente
05.2005 - 01.2023
  • Printed lab orders and labeled specimens
  • Contacted Doctor/Nurses to place lab orders or missing lab orders
  • Instructed patients on how to collect specimens.
  • Received specimens from patient and completed the order.
  • Prepared samples for analysis by performing complex sample preparation tasks.
  • Provided support to Lab Assistance lab staff.
  • Monitored and documented safety standards to verify compliance.

Education

Bachelor of Arts - Mexican American Studies With Minor in Social Work

San Diego State University
San Diego, CA

Skills

  • Active Listening
  • Investigate Claims
  • Managing Multiple Tasks
  • Issue and Complaint Resolution
  • Call Triaging
  • Computer Proficiency
  • Cultural Sensitivity
  • Understanding Customer Needs
  • Clerical Support

Timeline

Health Plan Representative

Kaiser Permanete
01.2023 - Current

Lab Clerk

Kaiser Permanente
05.2005 - 01.2023

Bachelor of Arts - Mexican American Studies With Minor in Social Work

San Diego State University
Maria De Jesus Quintero