Elizabeth Turner-Hutson
Vallejo,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Health Plan Representative
Kaiser Permanente
04.2022 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Independently and appropriately escalate issues related to member relations relating to processes and policies to manager and service area leadership.
- Provide cross coverage for colleagues who are out of the office.
Department Secretary
Kaiser Permanente
08.2014 - 04.2022
- Respond in a timely fashion to all incoming referrals.
- Facilitated smooth onboarding for new hires by preparing orientation materials and providing comprehensive administrative assistance during their transition.
- Handled sensitive information with discretion while maintaining strict confidentiality standards as outlined in company policies and legal regulations.
- Coordinate patient appointments and reschedules.
- Complete appropriate documentation in various KP platforms including but not limited to eConsult, KP Health Connect and Meters
Education
MBA - Business
Colorado Technical University
Colorado Springs, CO05.2021
Bachelor of Arts - Business
University of Phoenix
Tempe, AZ07.2004
Skills
- Records Management
- Customer Relations
- Conflict resolution
- Effective communication
- Paperwork Processing
- Needs Analysis
- Team collaboration
- Problem-solving abilities
- Attention to detail
- Written communication
- Empathy and understanding
- Adaptability and flexibility
Timeline
Health Plan Representative
Kaiser Permanente
04.2022 - Current
Department Secretary
Kaiser Permanente
08.2014 - 04.2022
MBA - Business
Colorado Technical University
Bachelor of Arts - Business
University of Phoenix
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