Content creation, Social Media marketing,SEO, Yoga, Fitness, Children
Anissa Astillero
La Mesa,CA
Summary
Proven to excel in customer relations and data entry, my tenure at Kaiser Permanente showcases a robust track record of enhancing customer satisfaction and streamlining operational efficiencies. Leveraging a goal-oriented mindset and adept at cross-functional team development, I significantly contributed to improving service delivery and operational workflows, embodying both critical thinking and exceptional client service skills. Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Health Plan Representative
Kaiser Permanente
San Diego, CA
07.2024 - Current
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Maintained database systems to track and analyze operational data.
- Enhanced company reputation by providing exceptional customer service and support.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Provided valuable input resulting in new opportunities for growth and development.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Pharmacy Technician
Kaiser Permanente
La Mesa, CA
08.2022 - 07.2024
- customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service .
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- .
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy.
- profiles before dispensing.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Developed and implemented improvements to pharmacy organization system.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Participated in community health events, representing pharmacy and providing valuable health information.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Pharmacy Technician
Kaiser Permanente
San Diego
08.2016 - 08.2022
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Counted, measured and compounded medications following standard procedures.
Pharmacy Assistant
Kaiser Permanente
Otay Mesa
09.2003 - 08.2016
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Organized pharmacy area to maintain clean and orderly environment.
Education
No Degree - Pharmacy Technician
PIMA
Chula Vista, CA01-2003
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Client Services
- Records Management
- Telephone reception
- Client Service
Certification
- Certified Pharmacy Technician License
Interests
Timeline
Health Plan Representative
Kaiser Permanente
07.2024 - Current
Pharmacy Technician
Kaiser Permanente
08.2022 - 07.2024
Pharmacy Technician
Kaiser Permanente
08.2016 - 08.2022
Pharmacy Assistant
Kaiser Permanente
09.2003 - 08.2016
No Degree - Pharmacy Technician
PIMA