AIZA M. VELASCO
Kaiser Permanente
Fremont
1
Certification
6
Years of experience
Specialized in refining processes and ensuring outstanding customer support to achieve meaningful results.
Work History
2 Years 10 Months
01.2024 - Current
2 Years 10 Months
Health Plan Representative
Kaiser Permanente
01.2024 - Current
- Act as liaison between members and Kaiser Permanente to resolve benefit, coverage, and service issues.
- Investigate, document, and manage complaints and grievances.
- Educate members and providers on health plan benefits and processes.
- Interpret contracts and ensure accurate documentation and regulatory compliance.
- Apply conflict resolution skills to improve member satisfaction and reduce risk.
6 Months
07.2023 - 01.2024
6 Months
Admitting Representative
Kaiser Permanente
07.2023 - 01.2024
- Registered and admitted patients; verified insurance, eligibility, and demographics.
- Collected and explained patient financial responsibility.
- Prepared admission documentation in compliance with HIPAA and regulations.
- Coordinated authorizations with insurers and financial counselors.
11 Months
08.2022 - 07.2023
11 Months
Staffing Specialist
Kaiser Permanente | San Leandro
08.2022 - 07.2023
- - Shared staffing updates with leaders, applicants, and internal partners.
- - Helped coordinate complex staffing schedules and supported proper coverage.
- - Kept employee records, schedules, payroll, and timekeeping accurate and current.
- - Acted as point of contact for staff questions, procedures, and problem resolution.
5 Months
03.2022 - 08.2022
5 Months
System Manufacturing Trainer
Intuitive Surgical
03.2022 - 08.2022
- Trained employees on manufacturing skills, processes, and certifications.
- Maintained training records and conducted audits to meet quality standards.
- Provided technical support and identified gaps in training coverage.
1 Year
03.2021 - 03.2022
1 Year
Assembly Technician II
Intuitive Surgical
03.2021 - 03.2022
- Assembled and inspected production equipment and fixtures.
- Performed line clearance, changeovers, and minor repairs.
- Mentored team members and ensured quality compliance.
2 Months
01.2021 - 03.2021
2 Months
COVID-19 Testing Site Administrator
Intuitive Surgical
01.2021 - 03.2021
- Registered participants, collected test samples, and coordinated lab transport.
- Managed biowaste documentation and compliance.
- Coordinated Intuitive Surgical site calendars and meeting rooms through Amick Brown, LLC.
- Managed visitor check-in, badges, and access requests for Intuitive Surgical teams.
- Supported facilities tickets, maintenance follow-up, and office service requests.
Education
Bachelor of Science - Business Administration, Information Technology
Colorado Technical University | Colorado Springs, CO
Skills
Regulatory compliance
HIPAA knowledge
EMR documentation
Insurance verification
Enrollment process oversight
Patient support
Clinical skills
Conflict resolution
Certification
Certified Clinical Medical Assistant (CCMA) Cal Regional, Fremont, CA
Timeline
Health Plan Representative
Kaiser Permanente
01.2024 - CurrentRead more
Admitting Representative
Kaiser Permanente
07.2023 - 01.2024Read more
Staffing Specialist
Kaiser Permanente
08.2022 - 07.2023Read more
System Manufacturing Trainer
Intuitive Surgical
03.2022 - 08.2022Read more
Assembly Technician II
Intuitive Surgical
03.2021 - 03.2022Read more
COVID-19 Testing Site Administrator
Intuitive Surgical
01.2021 - 03.2021Read more
Colorado Technical University - Bachelor of Science, Business Administration, Information Technology
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