Aizzelrose Hamilton
Redlands
Summary
I am an energetic leader that fosters a culture of inclusivity, diversity and authenticity. Giving back to our community by creating a safe space for everyone, help encourage our teams to care for each other and win together. I lead through transformational leadership, helps me motivate my team by helping them realize their greatest potential but also build a commitment to my company's brand. I have experience in coaching for performance and development, profit and loss analysis, staffing, schedule, hiring, training and creating a culture of accountability of my team. Anything is possible when we do it together.
Overview
9
9
years of professional experience
Work History
Supervisor
Coffee Bean & Tea Leaf
04.2024 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
General Manager
Klatch Coffee
02.2023 - 10.2023
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Better Buzz Coffee Roasters
11.2020 - 11.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Supervisor
Starbucks
03.2016 - 11.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.Identified individual employee's unique work styles and adapted management methods
Education
Bachelor Of Science - Psychology
National University
La Jolla, CA01-2022
Skills
- Management Training
- P&L Responsibility
- Supervision and Training
- Hiring and Onboarding
- Performance Monitoring and Evaluation
- Problem Anticipation and Resolution
- Sales Tracking
- Focus and Follow Through
Timeline
Supervisor
Coffee Bean & Tea Leaf
04.2024 - Current
General Manager
Klatch Coffee
02.2023 - 10.2023
General Manager
Better Buzz Coffee Roasters
11.2020 - 11.2022
Supervisor
Starbucks
03.2016 - 11.2020
Bachelor Of Science - Psychology
National University
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