Austin Johnson
Spokane
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
9
9
years of professional experience
Work History
Store Manager
The Great PNW
Spokane, WA
01.2025 - Current
- Led team in achieving sales targets through strategic planning and execution.
- Developed training programs to enhance staff performance and customer service skills.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, driving actionable insights for merchandising strategies.
- Streamlined operational processes, resulting in improved efficiency and reduced customer wait times.
- Conducted regular performance evaluations to ensure alignment with company standards and goals.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Manager
Vans
Spokane Valley, WA
05.2023 - 01.2025
- As Assistant Manager my roll is to assist the store manager with Operations.
- Developed and implemented promotional strategies to increase customer engagement and drive foot traffic.
- Analyzed sales data to identify trends, informing strategic decisions for product placements.
- Mentored new employees on operational procedures, fostering a collaborative work environment.
- Coordinated visual merchandising efforts, ensuring brand standards were consistently met across the store.
Department Manager
H&M
Auburn, WA
05.2022 - 04.2023
- As department manager I collaborated with my store manager, and visual team to ensure we follow company standards, and procedures for product placement, store operations, open/closing tasks. Along with coaching, development, and monitoring profitability.
- Analyzed sales data to identify trends, informing merchandising decisions and promotional strategies.
- Coordinated cross-departmental projects, ensuring alignment with company objectives and timely execution of deliverables.
Store Manager
Zumiez
11.2019 - 05.2022
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Co-Manager
Journeys
02.2017 - 11.2019
- As Co- Manager my duties were to assist the Store Manager with recruiting, hiring, training, and development of a highly energetic and outgoing staff. Along with maintaining high personal sales goals in a fast-paced customer service inviorment, while operating opening, and closing procedures.
Education
G.E.D graduate -
Kootenai Bridge Academy
Coeur D'Alene, Idaho04-2012
Skills
- Strong communication
- Active listening
- Statistical analysis
- Leadership
- Problem -solving
- Interpersonal skills
- Customer service
- Management skills
- Transferable skills
Timeline
Store Manager
The Great PNW
01.2025 - Current
Assistant Manager
Vans
05.2023 - 01.2025
Department Manager
H&M
05.2022 - 04.2023
Store Manager
Zumiez
11.2019 - 05.2022
Co-Manager
Journeys
02.2017 - 11.2019
G.E.D graduate -
Kootenai Bridge Academy
AWARDS
Currently have 13 plus years of management experience, Proven data analytics of my personal sales gains at Zumiez 2021. Numbers include $437,522 merchandise sold independently., Number one District wide seller in over three separate companies.