Summary
Overview
Work History
Education
Skills
Timeline
Generic

AJ Bray-Mamea

Charlotte,NC

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

11
11
years of professional experience

Work History

Manager

Charlotte Open Air Market
Charlotte, NC
05.2024 - Current
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Managed risk by developing and implementing effective risk management strategies.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

General Contractor Apprentice

Lucas Built, LLC
Columbia, SC
04.2021 - 10.2022
  • Ensured that safety protocols were followed at all times.
  • Kept track of project progress by documenting daily activities.
  • Helped maintain a clean work environment at all times.
  • Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
  • Operated equipment with strong focus on safety and ground communication.
  • Demonstrated best safety practices working at heights and lifting various objects.

Plasma Processor

Immunotek Bio Centers
Columbia, SC
08.2020 - 04.2021
  • Followed safety protocols while operating hazardous materials and equipment.
  • Kept detailed logs of all operations performed throughout each shift.
  • Ensured all documentation related to the plasma process was accurate and up-to-date at all times.
  • Participated in training sessions covering safety procedures and other topics relevant to job duties.
  • Monitored plasma processing parameters, such as temperature, pressure, flow rate, to maintain consistent results.

Amazon Prime Shopper

Amazon
Charlotte, NC
04.2020 - 06.2020
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Completed pickup and shopping orders for customers within local area.

Job Coach

Pathway 2 Employment
Charlotte, NC
10.2019 - 02.2020
  • Identified barriers that prevent individuals from securing employment or advancing their careers.
  • Developed and implemented individualized action plans for clients seeking employment.
  • Provided assistance to job seekers in developing career goals and objectives.
  • Monitored client's performance in the workplace by conducting follow-up visits with employers or supervisors.
  • Gathered work behaviors and productivity data to fulfill reporting requirements.

Lead

Polynesian Fire Productions, LLC
Myrtle Beach, SC
03.2019 - 09.2019
  • Provided feedback to dancers about their individual progress and development as performers.
  • Demonstrated leadership qualities in order to motivate other dancers on the team.
  • Maintained a positive attitude throughout practices and performances.
  • Maintained a safe working environment at all times during rehearsals and performances.
  • Ensured safety protocols were followed at all times during rehearsals and performances.

Security Guard

GT Security, LLC
Charlotte, NC
01.2017 - 02.2019
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Interacted with law enforcement officials to report incidents or violations of laws and regulations.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Maintained high levels of alertness throughout shifts.

Assistant Manager

Charlotte Open Air Market
Charlotte, NC
11.2015 - 10.2016
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained accurate records of sales transactions.
  • Communicated regularly with customers to gain insights into their needs.
  • Delegated work to staff, setting priorities and goals.

Cashier

Central Piedmont Community College
Charlotte, NC
10.2014 - 05.2015
  • Answered customer inquiries regarding store policies and procedures.
  • Resolved customer complaints professionally in accordance with company policy.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Followed company security procedures for handling large sums of money.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

High School Diploma -

Independence High School
Charlotte, NC
06-2014

Skills

  • Conflict resolution
  • Customer service
  • Risk management
  • Team leadership
  • Document management
  • Project management
  • Problem solving

Timeline

Manager

Charlotte Open Air Market
05.2024 - Current

General Contractor Apprentice

Lucas Built, LLC
04.2021 - 10.2022

Plasma Processor

Immunotek Bio Centers
08.2020 - 04.2021

Amazon Prime Shopper

Amazon
04.2020 - 06.2020

Job Coach

Pathway 2 Employment
10.2019 - 02.2020

Lead

Polynesian Fire Productions, LLC
03.2019 - 09.2019

Security Guard

GT Security, LLC
01.2017 - 02.2019

Assistant Manager

Charlotte Open Air Market
11.2015 - 10.2016

Cashier

Central Piedmont Community College
10.2014 - 05.2015

High School Diploma -

Independence High School

Similar Profiles

CREATE PROFILE
AJ Bray-Mamea