Greer Cimbalik
Boise,ID
Summary
Dynamic manager with a proven track record at Tobacco Connection, excelling in operations management and team leadership. Enhanced customer satisfaction through strategic problem resolution and effective staff training. Leveraged data analysis to drive business improvements, achieving departmental goals while fostering a collaborative work environment. Skilled in budget control and conflict resolution.
Overview
6
6
years of professional experience
Work History
Manager
Tobacco Connection
Boise, ID
04.2024 - 12.2025
- Managed daily operations to ensure compliance with industry regulations and company standards.
- Developed training materials to enhance staff understanding of product knowledge and safety protocols.
- Streamlined inventory management processes, improving efficiency in stock handling and distribution.
- Oversaw customer service interactions, resolving issues to maintain high satisfaction levels.
- Conducted regular performance reviews, providing feedback and support for employee development.
- Analyzed sales data to identify trends and inform strategic business decisions for product offerings.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Food Service Manager
Maverik
Boise, ID
02.2020 - 04.2024
- Oversaw daily food service operations, ensuring adherence to safety and quality standards.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Trained and mentored staff on food preparation techniques and customer service excellence.
- Developed and implemented menu changes based on customer feedback and seasonal availability.
- Coordinated scheduling for team members to optimize labor efficiency during peak hours.
- Monitored compliance with health regulations, conducting regular safety audits of kitchen procedures.
- Analyzed sales data to identify trends, adjusting offerings to enhance profitability and customer satisfaction.
- Fostered a positive work environment, encouraging teamwork and professional development among staff members.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Oversaw training of more than 5 team members.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
- Enhanced employee productivity through the development of comprehensive training programs and performance evaluations.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
- Implemented cost-saving measures in areas such as labor management, portion control, and energy usage to maximize profit margins.
- Improved team morale and reduced turnover by developing comprehensive training program for new hires.
- Fostered positive team environment, resolving conflicts promptly and encouraging open communication.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Boise, ID05-2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Workforce management
- Performance evaluations
- Product management
- Budget control
- Key performance indicators
- Financial management
- Expectation setting
- Emergency response
- Expense tracking
- Clear communication
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Inventory management
- Recruiting and interviewing
- Data analysis
- Risk management
- Regulatory compliance
- Trend analysis
- Disciplinary techniques
- Cross-functional team management
- Financial records oversight
- Teamwork and collaboration
- Effective communication
- Problem resolution
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team development
- Work Planning and Prioritization
- Hiring and training
- Managing operations and efficiency
- Customer relationship management
- Training and development
- Staff training
- Employee coaching and mentoring
- Scheduling and coordinating
- Professional and courteous
- Negotiation and conflict resolution
- Good judgment
- Active listening
- Interpersonal relations
- Schedule management
- Employee development
- Problem-solving aptitude
Timeline
Manager
Tobacco Connection
04.2024 - 12.2025
Food Service Manager
Maverik
02.2020 - 04.2024
Bachelor of Science - Criminal Justice
University of Phoenix