A.J Coke
Mt Vernon,NY
Summary
With a proven track record at Westhab Inc, I leveraged meticulous attention to detail and strong organizational skills to enhance case management and program efficiency. My expertise in documentation and relationship building significantly improved client care and team coordination, showcasing a professional demeanor and a commitment to excellence in diverse roles.
Energetic and empathetic individual with natural ability to connect with and support clients. Possesses solid understanding of client assessment and resource coordination, coupled with strong communication and organizational skills. Committed to making positive impact by effectively managing cases to improve client outcomes.
Overview
3
3
years of professional experience
Work History
Case Manager
Westhab Inc
Yonkers, NY
05.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Program Assistant Intern
Westhab Inc
Mount Vernon, NY
03.2024 - 04.2024
- Contributed to a positive work environment by maintaining strong relationships with colleagues and supervisors.
- Supported the success of various projects by effectively managing schedules, budgets, and resources.
- Increased intern engagement with well-organized training sessions and hands-on learning opportunities.
- Conducted thorough research on industry trends, providing valuable insights for program enhancements.
- Optimized data management systems for improved organization and access to critical program information.
- Enhanced program efficiency by streamlining administrative processes and implementing time-saving strategies.
Flooring Sales Associate
Home Depot
New Rochelle, NY
02.2023 - 09.2023
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain a positive brand image.
- Implemented creative marketing strategies that increased store visibility and attracted new customers to the showroom.
- Generated leads by attending industry events and networking with potential clients, expanding the store''s clientele base.
- Developed customized proposals for commercial clients seeking large-scale flooring installations or renovations.
Medical Assistant
Jermima Carbon
St Thomas
05.2022 - 09.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Taught patients about medications, procedures and care plan instructions.
Education
Bachelor Of Business Administration - Business Administration And Management
SUNY College Of Technology At Delhi
Delhi, NYMount Vernon High School
Mount Vernon, NY06.2021
Skills
- Meticulous attention to detail
- Organizational skills
- Time management
- Cultural awareness
- Professional demeanor
- Team coordination
- Documentation and reporting
- Relationship building
- Conflict resolution
Timeline
Case Manager
Westhab Inc
05.2024 - Current
Program Assistant Intern
Westhab Inc
03.2024 - 04.2024
Flooring Sales Associate
Home Depot
02.2023 - 09.2023
Medical Assistant
Jermima Carbon
05.2022 - 09.2022
Bachelor Of Business Administration - Business Administration And Management
SUNY College Of Technology At Delhi
Mount Vernon High School