Summary
Overview
Work History
Education
Skills
Timeline
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Mindy Deeble

Christiansburg,VA

Summary

Excelled in managing complex tax cases and enhancing operational efficiency, significantly improving client satisfaction. Skilled in Microsoft Suite and fostering strong interpersonal relationships, I bring a comprehensive approach to achieving outstanding results.

Overview

9
9
years of professional experience

Work History

Case Manager

Tax Hardship Center, LLC
Remote, VA
04.2025 - 08.2025
  • Assessed client financial situations to identify effective tax relief options.
  • Coordinated consultations with tax professionals to enhance client service.
  • Educated clients on programs and eligibility requirements to support informed decisions.
  • Maintained comprehensive case records for compliance and regulatory purposes.
  • Guided clients in understanding tax hardship options and available resources.
  • Evaluated client progress to ensure adherence to plans and timelines.

Case Manager

Federal Tax Law Group
Remote, VA
04.2022 - 01.2025
  • Oversaw caseload comprising 300 clients, ensuring efficient management of tax-related documentation.
  • Assisted taxpayers in understanding their obligations related to filing taxes.
  • Discussed and explained various tax forms with taxpayers.
  • Maintained records, phone numbers, contacts, and actions taken for each case.
  • Evaluated financial statements for completeness and accuracy prior to submitting them for review.

Tax Analyst

H&R Block
Remote, Virginia
01.2017 - 05.2024
  • Prepared tax returns and managed remote tax preparations.
  • Conducted client interviews to gather necessary documentation and information for tax preparation.
  • Reviewed financial records, such as income statements and documentation of expenditures, to determine forms needed to prepare returns.
  • Compiled data from clients to accurately complete tax forms.
  • Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
  • Provided exceptional customer service, addressing client concerns and questions promptly.

Education

High School Diploma -

Radford High School
Radford, VA
06.2010

Some College (No Degree) - Business Adminstration

Virginia Western Community College
Roanoke, VA

Skills

  • Client-Focused Service
  • Strong Interpersonal Skills
  • Staff management
  • Relationship building
  • Empathy and compassion
  • Strong Work Ethic
  • Team Leadership
  • Meticulous Attention to Detail
  • Effective Time Management
  • Clear Verbal Communication
  • Experienced in QuickBooks Accounting
  • Proficient in Microsoft Suite
  • Tech-Savvy
  • Proficient with CSM IRSLogics

Timeline

Case Manager

Tax Hardship Center, LLC
04.2025 - 08.2025

Case Manager

Federal Tax Law Group
04.2022 - 01.2025

Tax Analyst

H&R Block
01.2017 - 05.2024

High School Diploma -

Radford High School

Some College (No Degree) - Business Adminstration

Virginia Western Community College

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