Dedicated Case Manager with experience managing high caseloads while ensuring top-notch care quality. Thrives in high-pressure settings, consistently recommending optimal resources and courses of action to meet patient needs and improve quality of life.
Overview
11
11
years of professional experience
Work History
Case Manager
Liberty Wellness Center II
07.2023 - Current
Work in HMIS to input case notes for clients in the program
Check in 58 clients weekly with updated information
Make case plans for clients who are about to discharge
Work with other government entities to help place clients in more permanent housing
Improved case management strategies through training and continuing education
Adapted communication styles to work effectively with diverse populations
Data Entry Clerk
CROSSROADS OF SOUTHERN - NEVADA
03.2021 - 05.2023
Work in KIPU and pull patient information, inputting information into Clarity Human Services (HMIS) for tracking purposes
Achieved daily production quotas through consistent workflow prioritization
Uphold strict confidentiality protocols when handling sensitive customer or client information during the data entry process
Participated in team meetings to discuss ongoing projects, share progress updates, and address any challenges encountered during the course of work
Collaborated with team members to meet project deadlines and achieve quality standards.
Human Resources Specialist
CLARK COUNTY
09.2016 - 11.2019
Manages all DETR (Nevada Department of Employment, Training, and Rehabilitation) referrals, collects all necessary information, and contacts upper management in various departments of Clark County to collect separation letters, resignation letters, discipline records, etc to provide to unemployment to establish whether the employee is eligible for unemployment or not
Manage all residency verification, creates residency letters for employees of Clark County to notify them of missing paperwork, email employees to collect such documents, scans completed residency verification paperwork to put in P drive, and send hard copy down to Records for employee personnel file
Uses various software to perform jobs (DGMS: Discipline Grievance Management System; SAP: Systems, Applications, and Products; DETR: Nevada Department of Employment, Training, and Rehabilitation; Neogov: HR software for government & the public sector).
Administrative Secretary
CLARK COUNTY DEPARTMENT OF FAMILY SERVICES
08.2014 - 09.2016
Answer e-mails pertaining to guardianships, as well as ICWA referrals (Indian Child Welfare Act) and Kin GAP
Create custody notices using UNITY (Unified Nevada Information Technology for Youth)
Works with outside agencies to obtain tribal information related to ICWA
Works with the BIA to establish additional information (BIA: Bureau of Indian Affairs)
Attends meetings about ICWA policy and procedure
Helped create policy & procedures related to ICWA to follow the federal guidelines (Indian Child Welfare Act).
Education
Bachelor of Business Administration And Management - Health Science Services
Strayer University
Washington, DC
06.2026
Skills
Self-motivated professional
Organizational time efficiency
Interpersonal communication
Effective conflict resolution
Meticulous attention to detail
Versatile in diverse situations
Critical problem analysis
Effective team engagement
Community outreach navigation
Client representation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Case Manager
Liberty Wellness Center II
07.2023 - Current
Data Entry Clerk
CROSSROADS OF SOUTHERN - NEVADA
03.2021 - 05.2023
Human Resources Specialist
CLARK COUNTY
09.2016 - 11.2019
Administrative Secretary
CLARK COUNTY DEPARTMENT OF FAMILY SERVICES
08.2014 - 09.2016
Bachelor of Business Administration And Management - Health Science Services