AJ Fernandes
Tallahassee,FL
Summary
Developed strong communication and problem-solving abilities in a fast-paced work environment at Premier Health & Fitness. Commended by administration for managing and resolving customer inquiries efficiently and effectively. Looking forward to transferring the skills I've learned into a new field where they can be leveraged to help me become the best person and employee I can be.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Premier Health & Fitness
07.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Marketing
Franciscan University of Steubenville
Steubenville, OH04-2028
Skills
- Customer relations
- Relationship building
- Computer proficiency
- Active listening
- Customer satisfaction measurement
- Relatability
Timeline
Customer Service Representative
Premier Health & Fitness
07.2022 - 05.2024
Bachelor of Science - Marketing
Franciscan University of Steubenville
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