AJ Garcia
Las Vegas,NV
Summary
Dedicated individual committed to providing quality care for ultimate customer satisfaction. Bringing forth a motivated attitude and a variety of powerful skills. Dedicated to identifying customer needs and delivering effective solutions to all problems. Proven ability to establish and maintain excellent communication and relationships with members. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving members.
Overview
11
11
years of professional experience
Work History
EVS Utility Porter
Paris Hotel and Casino
Las Vegas, NV
02.2025 - Current
- Conducted regular inspections of facilities to identify maintenance needs and improve safety.
- Assisted with waste management by sorting and disposing of materials properly.
- Monitored supply levels and reported shortages to maintain adequate cleaning resources.
- Collaborated with team members to implement cleaning protocols in high-traffic areas.
- Responded quickly to emergency spills or hazards, maintaining a safe environment for guests.
- Contributed to a positive customer experience by ensuring restrooms were well-stocked and sanitary at all times.
Operations Manager
EoS Fitness
Las Vegas, NV
07.2020 - 05.2024
- Managed a team of 20+ employees, ensuring that goals were met on time and within budget.
- Identified and reported inventory discrepancies, resulting in improved inventory management
- Interviewed and hired new staff, resulting in a team of highly motivated and well-trained employees
- Provided a safe, fun, and encouraging environment for both our members and employees.
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
Janitorial Worker
JaniKing
Las Vegas, NV
10.2017 - 06.2018
- Consistently received excellent feedback from customers on the cleanliness of the building
- Completed all scheduled cleaning tasks within the designated timeframe, ensuring that all areas are kept in a clean and safe condition
Host
GameWorks
Las Vegas, NV
06.2015 - 10.2017
- Greeted guests warmly and promptly upon arrival, creating a positive first impression of the establishment
- Established an efficient system for tracking customer feedback and complaints to ensure customer retention
- Processed payments accurately and efficiently to ensure a smooth checkout process for guests
Education
High School Diploma -
Desert Oasis High School
Las Vegas, NVSkills
- Assisted customers with inquiries and concerns to enhance satisfaction Supported team members in delivering exceptional guest services Managed multiple tasks efficiently in a fast-paced environment
Languages
English
Native or Bilingual
Timeline
EVS Utility Porter
Paris Hotel and Casino
02.2025 - Current
Operations Manager
EoS Fitness
07.2020 - 05.2024
Janitorial Worker
JaniKing
10.2017 - 06.2018
Host
GameWorks
06.2015 - 10.2017
High School Diploma -
Desert Oasis High School